7.8
Good
370 USD
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Hard Rock Hotel Cancun - All Inclusive in Cancun

🌍
Mexico, Cancun, Blvd Kukulcan KM 14.5, Hotel Zone
● Center: 11 km
🌞 Beach - 1 min
➊ 1 line
☎ Phone: +52 998 881 3600Show

Friendly and helpful staff, with special mentions for Michael at the Asian restaurant and Patricia the vacation planner Clean rooms and public areas with daily housekeeping Extensive all-inclusive offerings including unlimited room service and branded drinks Fun entertainment including live music, rock concerts, and family-friendly activities Beautiful sandy beach and well-maintained pool area Some rooms are dated and suffer from maintenance issues like leaks and unpleasant smells Pool area can become overcrowded and has insufficient sun loungers for the hotel's capacity Service inconsistencies, including slow restaurant seating and poolside staff favoring guests who pay for sun loungers Noise from ongoing renovations disturbing guests in some rooms Aggressive timeshare sales tactics reported by multiple guests
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Deluxe Double room Lagoon View
Deluxe Double room Lagoon View
Wireless internet, air conditioning and minibar
Beds:
501 USD
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Deluxe Double room
Deluxe Double room
Air conditioning, minibar and private bathroom
Beds:
509 USD
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Deluxe room
Deluxe room
Private bathroom
520 USD
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Deluxe Double room with ocean view
Deluxe Double room with ocean view
Wireless internet, air conditioning and minibar
Beds:
537 USD
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Deluxe room Lagoon View
Deluxe room Lagoon View
Wireless internet and private bathroom
544 USD
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Deluxe room with ocean view
Deluxe room with ocean view
Wireless internet and private bathroom
553 USD
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Diamond Classic Double room with ocean view
Diamond Classic Double room with ocean view
Wireless internet, air conditioning and private bathroom
Beds:
561 USD
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Deluxe Quadruple room
4 x
Deluxe Quadruple room
Private bathroom
Beds:
579 USD
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Rock Royalty Double room with ocean view
Rock Royalty Double room with ocean view
Wireless internet, air conditioning and private bathroom
Beds:
603 USD
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2 Bedrooms Deluxe Family room with ocean view
2 Bedrooms Deluxe Family room with ocean view
Family room with air conditioner and bathroom
Beds:
1 101 USD
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Deluxe Quadruple room Lagoon View
4 x
Deluxe Quadruple room Lagoon View
Wireless internet and private bathroom
Beds:
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Deluxe Quadruple room with ocean view
4 x
Deluxe Quadruple room with ocean view
Private bathroom
Beds:
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2 Bedrooms Deluxe Family room Lagoon View
2 Bedrooms Deluxe Family room Lagoon View
Family room with internet, air conditioner and bathroom
Beds:
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2 Bedrooms Deluxe Double Family room
2 Bedrooms Deluxe Double Family room
Family room with bathroom
Beds:
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Rock Royalty Quadruple room with ocean view
4 x
Rock Royalty Quadruple room with ocean view
Private bathroom
Beds:
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2 Bedrooms Rock Suite with ocean view
2 Bedrooms Rock Suite with ocean view
Wireless internet, air conditioning and private bathroom
Beds:
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1 Bedroom Rock Double Suite with ocean view
1 Bedroom Rock Double Suite with ocean view
Private bathroom
Beds:
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2 Bedrooms Rock Star Suite oceanfront
2 Bedrooms Rock Star Suite oceanfront
Private bathroom
Beds:
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More rooms

Description

Hard Rock Hotel Cancun - All Inclusive is a 5-star resort built in 1988 and renovated in 2011, offering 661 rooms designed in a minimalist style with light tones. Most rooms provide ocean views, and premium rooms include features like a liquor dispenser and jacuzzi. The hotel operates an all-inclusive package that covers branded drinks, an extensive wine list, unlimited access to four a la carte restaurants without reservations, and room service without restrictions. Families will find an extensive kids' program including video games, water slides, and a kids' club, with babysitting services available for a fee. The hotel also provides access to certain services at other Palace Resort properties in Cancun. Expect a 12-story building shaped like a "P" around a free-form pool and a 400-meter public sandy beach just 50 meters away with free loungers and towels.

Location

Located in Cancun’s resort zone, the hotel is 11 km from Cancun International Airport and about 30 minutes from downtown Cancun. The beach is a public first-line sandy stretch 50 meters from the hotel. Nearby dining options include K.S. Café (98 m), Gustino restaurant (232 m, rating 7/10), and Savio's Bistro by La Dolce Vita (299 m, rating 8/10). The hotel offers free shuttle service to the city center (Moon Palace Golf & SPA). This location provides convenient access to both the beach and urban amenities within a short drive.

Tips

  • Book early for poolside sun loungers as they are limited and fill up quickly.
  • Beware of aggressive timeshare sales pitches, especially early in the morning.
  • If sensitive to noise, request a room away from renovation areas, as some guests reported construction noise during the day.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
  • Breakfast: Japanese, American, Continental, Italian Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
  • Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is US$100.01 per night.
  • Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: US$150.00 per pet per stay
  • Service animals: Service animals are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: MasterCard, AmericanExpress, Visa
  • Check in time: 15:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Air conditioning
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Security guard
  • Ticket assistance
  • Gift shop
  • Express check-in/check-out
  • Garden
  • Television in lobby
  • Terrace
  • Fire Extinguisher
  • Outdoor furniture
  • Reception desk
Rooms
  • Non-smoking rooms
  • Room service
  • Family room
  • VIP room amenities
  • Smoke Detector
  • Cable TV
  • TV
  • Minibar
  • Hairdryer
  • Shower/Bathtub
  • Shower
  • Bathrobe
  • Laptop safe
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Iron and board
  • Ironing
  • Luggage storage
  • Concierge services
  • Dry-cleaning
  • Shoe shine
  • Luggage storage
  • Wake-up service
  • Telephone
  • Iron
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Restaurant
  • Restaurant (buffet style)
  • Snack bar
  • Coffeemaker
  • Bottled water
Internet
  • Free Wi-Fi
Transfer
  • Airport transportation
  • Transfer services
Languages Spoken
  • Spanish
  • English
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Billiards
  • Karaoke
  • Nightclub
  • Sun Deck
  • Ping-Pong
Parking
  • Parking
  • Parking nearby
  • Free Parking on Premises
Pool and beach
  • Swimming pool
  • Spa tub
  • Outdoor pool
  • Beach facilities
  • Water fun
  • Private beach
  • Pool facilities
  • Beach/pool towels
  • Public beach
  • Next to the beach
Business
  • Event facilities
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Table Tennis
  • Golf course
  • Tennis court
  • Fitness facilities
  • Gym
Beauty and wellness
  • Massage
  • Steam room
  • Beauty services
  • Sauna
  • Spa
  • First Aid Kit
Kids
  • Playroom
  • Children's playground
  • Children swimming pool
  • Family/Kid Friendly
  • Kids club
  • Babysitting and childcare

The hotel is located on first line from the shore.

The nearest beach is located on the distance of 50 m. It takes 1 minute To the beach!

Street view

Video: Hard Rock Hotel Cancun | An All-Inclusive Experience in Cancun

Map

Reviews

Cleanliness
Amenities
Location
Service
21.01.2026 Norm
We were part of a wedding party and booked many rooms. We spent a lot of money while we there. We needed to cancel one night of one of out rooms and The Hard Rock refused to refund or adjust. Will jot being staying at their properties anymore. Could add a few more things that could be improved at the resort, but we will leave it with this. Disappointed.
19.01.2026 Eusebiu
We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home. Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful. Overall, it was a lovely experience and we’d happily come back!
09.01.2026 Andresa
The hotel offers a good all-inclusive package, but the facilities are a bit dated and regular. The pool is too small for the hotel's capacity. The service was very poor, both at the reception and from the beach attendants. Waiters only brought drinks if you paid for the sun lounger and tipped them.
19.12.2025 Guest
I always used to think cruises are number one but this resort in my opinion was number #1 for 2025.
12.11.2025 Amer
The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
09.11.2025 Sunny
The room was super dated. Especially for the price we paid. We complained to staff multiple times and there was nothing done to resolve our issues. Not to mention they are remodeling. So if you stay in your room at all during the day all you hear is construction noise. Also it is a vacation club. We had that shoved down our throats from the moment we walked in until the moment we left. Will never return to a hard rock hotel ever.
09.11.2025 PATRICIA
My overall experience was good until I had a negative experience at one of the pool side bars. The bartender stated I could only have Modello draft beer. However I noticed several people were asking for corona light and they provided them with corona light. When I pointed out he did in fact have corona light, I observed him giving out to other people… he then provided me with corona light. I viewed the
Incident as Prejudice and inappropriate.!! That negative encounter left a negative impact.
The entertainment was lacking and in general common areas I. The hotel were poorly maintained.
07.11.2025 Uri
Love the hotel and beach area. Staff was friendly and nice but attention to everyone. The timeshare sellers are aggressive and will hunt you until you give in or yell at them as I did. Because being woken up every morning at 7:45 am is ridiculous.
05.03.2025 Jennifer2626
There were leaks in the room, the water came out dirty and smelled... the only thing I liked was the view from my room... they should do some remodeling, it's very old and neglected.
08.04.2024 Guest
Worst view I’ve had from my balcony-just white brick wall!
Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area.
Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid
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POIs near hotel

attraction
Scorpion's Temple ruins (2.6 km)
Scorpion's Temple ruins are an archaeological site showcasing ancient Mayan stone structures.
attraction
CANCUN TOURS & CANCUN EXCURSIONS (2.7 km)
Cancun Tours & Cancun Excursions provides a variety of guided trips around Cancun and nearby attractions.
viewpoint
Mirador Playa Delfines (48 min)
Mirador Playa Delfines offers a panoramic view of Cancun's coastline and turquoise waters.
viewpoint
View Point (50 min)
View Point provides a scenic lookout spot perfect for photos and observing the surrounding landscape.
monument
Torre a Telmex (6 km)
Torre a Telmex is a historic monument associated with regional telecommunications development.

Cafe and Restaurants near hotel

restaurant
Cafe «K.S. Café» (1 min)
Avenida Kukulkán Kilometro 9.5
restaurant
Restaurant «Gustino» (3 min)
Km 14.5, Boulevard Kukulcan Lt40-A
Reviews
16.09.2017 John
We loved this place so much that we ended up coming several times during our stay. The atmosphere is killer. I'd recommend the steak and gnocchi. Our server Abel was also outstanding and went way out of his way to make our anniversary a very special occasion!
28.04.2017 Adrian
The waitresses act as if they work at hooters... very unprofessional
15.04.2017 Charlie
It took an hour to make our food and when we got it my spaghetti and tomato sauce tasted like and looked like it came from a can. Not sosure if its homemade.
03.04.2017 Israel
Its easier to say what I did not like about this restaurant: nothing. The food was delicious, the wine was excellent (malbec), michael the waiter was pleasant and professional and gave ample explanations.
05.01.2017 Chad
Poor service. Undercooked fish.
restaurant
Restaurant «Savio's Bistro by La Dolce Vita» (4 min)
Blvd. Kukulkan KM 15
Reviews
09.10.2016 Meghan
13.05.2014 Jason
This restaurant is amazing! The food was excellent and the view is breathtaking. It's definitely one of those places you will pass by easily. Service was good and again the food great.
06.06.2013 Ronny
Very disappointing experience !
19.11.2012 Roberto
Could be better...maybe a bit of decoration..More atmosphere. Very rich, I ate pizza, the prices are acceptable
31.05.2012 Guest
Great food, good service. Time things right and you can watch the sunset over the lagoon.

Frequently asked questions about Hard Rock Hotel Cancun - All Inclusive

What types of rooms are available at Hard Rock Hotel Cancun?

Room types include Deluxe room, Deluxe room Lagoon View, Deluxe room with ocean view, Deluxe Quadruple room, Family rooms with two bedrooms, Diamond Classic Double room with ocean view, Rock Royalty and Rock Star suites, among others.

Are children welcome and what facilities are available for them?

Children of all ages are welcome. Facilities include an animation program, kids' disco for ages 13-17, video games, two small water slides, a kids' pool, kids' club, babysitting services for a fee, and a children's menu in the restaurant.

Is the hotel located directly on the beach?

Yes, the hotel is located on a public sandy beach just 50 meters away, with free loungers and towels provided along a 400-meter stretch.

Does the hotel allow pets?

Pets are allowed on request with a fee of US$150 per pet per stay. Service animals are not allowed.

What additional benefits come with Concierge Level rooms?

Concierge Level perks include separate check-in, turndown service, a 25-minute couple’s massage, a private beach area, beach bag, pillow menu, private candlelight dinner, and early check-in/late check-out.

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