Hard Rock Hotel Cancun - All Inclusive in Cancun
✅ Friendly and helpful staff, with special mentions for Michael at the Asian restaurant and Patricia the vacation planner ✅ Clean rooms and public areas with daily housekeeping ✅ Extensive all-inclusive offerings including unlimited room service and branded drinks ✅ Fun entertainment including live music, rock concerts, and family-friendly activities ✅ Beautiful sandy beach and well-maintained pool area ❌ Some rooms are dated and suffer from maintenance issues like leaks and unpleasant smells ❌ Pool area can become overcrowded and has insufficient sun loungers for the hotel's capacity ❌ Service inconsistencies, including slow restaurant seating and poolside staff favoring guests who pay for sun loungers ❌ Noise from ongoing renovations disturbing guests in some rooms ❌ Aggressive timeshare sales tactics reported by multiple guests
Rooms and prices
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Description
Hard Rock Hotel Cancun - All Inclusive is a 5-star resort built in 1988 and renovated in 2011, offering 661 rooms designed in a minimalist style with light tones. Most rooms provide ocean views, and premium rooms include features like a liquor dispenser and jacuzzi. The hotel operates an all-inclusive package that covers branded drinks, an extensive wine list, unlimited access to four a la carte restaurants without reservations, and room service without restrictions. Families will find an extensive kids' program including video games, water slides, and a kids' club, with babysitting services available for a fee. The hotel also provides access to certain services at other Palace Resort properties in Cancun. Expect a 12-story building shaped like a "P" around a free-form pool and a 400-meter public sandy beach just 50 meters away with free loungers and towels.
Location
Located in Cancun’s resort zone, the hotel is 11 km from Cancun International Airport and about 30 minutes from downtown Cancun. The beach is a public first-line sandy stretch 50 meters from the hotel. Nearby dining options include K.S. Café (98 m), Gustino restaurant (232 m, rating 7/10), and Savio's Bistro by La Dolce Vita (299 m, rating 8/10). The hotel offers free shuttle service to the city center (Moon Palace Golf & SPA). This location provides convenient access to both the beach and urban amenities within a short drive.
Tips
- Book early for poolside sun loungers as they are limited and fill up quickly.
- Beware of aggressive timeshare sales pitches, especially early in the morning.
- If sensitive to noise, request a room away from renovation areas, as some guests reported construction noise during the day.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Japanese, American, Continental, Italian Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is US$100.01 per night.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: US$150.00 per pet per stay
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Airport transportation
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Billiards
- Karaoke
- Nightclub
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Water fun
- Private beach
- Pool facilities
- Beach/pool towels
- Public beach
- Next to the beach
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Table Tennis
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Babysitting and childcare
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 50 m. It takes 1 minute To the beach!
Street view
Video: Hard Rock Hotel Cancun | An All-Inclusive Experience in Cancun
Map
Reviews
Incident as Prejudice and inappropriate.!! That negative encounter left a negative impact.
The entertainment was lacking and in general common areas I. The hotel were poorly maintained.
Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area.
Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hard Rock Hotel Cancun - All Inclusive
What types of rooms are available at Hard Rock Hotel Cancun?
Room types include Deluxe room, Deluxe room Lagoon View, Deluxe room with ocean view, Deluxe Quadruple room, Family rooms with two bedrooms, Diamond Classic Double room with ocean view, Rock Royalty and Rock Star suites, among others.
Are children welcome and what facilities are available for them?
Children of all ages are welcome. Facilities include an animation program, kids' disco for ages 13-17, video games, two small water slides, a kids' pool, kids' club, babysitting services for a fee, and a children's menu in the restaurant.
Is the hotel located directly on the beach?
Yes, the hotel is located on a public sandy beach just 50 meters away, with free loungers and towels provided along a 400-meter stretch.
Does the hotel allow pets?
Pets are allowed on request with a fee of US$150 per pet per stay. Service animals are not allowed.
What additional benefits come with Concierge Level rooms?
Concierge Level perks include separate check-in, turndown service, a 25-minute couple’s massage, a private beach area, beach bag, pillow menu, private candlelight dinner, and early check-in/late check-out.


































































































