Occidental Costa Cancún All Inclusive in Cancun
✅ Multiple reviewers praised the hotel’s food, describing it as delicious and varied with good made-to-order options like pizza and noodle bars. ✅ The staff's friendliness and service received repeated positive comments, including mentions of specific employees going 'above and beyond'. ✅ Guests appreciated the spacious rooms and clean environment, with some noting daily replenishment of in-room refrigerators. ✅ The outdoor swimming pool and beach access were highlighted as beautiful and enjoyable parts of the property. ✅ Evening entertainment and recreational activities such as fitness center and water sports were positively noted. ❌ Several reviews pointed out issues with food service logistics, including the need for same-day dinner reservations and small restaurant capacity. ❌ Some rooms showed signs of aging, with problems reported such as broken air conditioning, door drafts, and malfunctioning refrigerators. ❌ Criticism was made about inconsistent housekeeping, including missed cleaning days and lack of towel and bottled water replenishment. ❌ The beach area was described as small and cramped during peak hours by multiple guests. ❌ One review noted rude front desk staff, which contrasted with other positive staff comments.
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Description
Occidental Costa Cancún All Inclusive is a 3-star hotel established in 1994 and renovated in 2006, featuring 358 rooms within a single 7-story building. The hotel offers a range of room types including seafront rooms, quadruple rooms, terrace rooms, and a Double Junior Suite with Hot Tub oceanfront, accommodating various guest needs. Guests can enjoy four restaurants (three à la carte), two bars, an outdoor swimming pool, and a spa and wellness center with sauna, jacuzzi, massage services, and a fitness center. Family travelers will find facilities such as a kids’ club for ages 4-12, a playground, children's menu, and babysitting services available for a fee. The hotel operates on an all-inclusive basis, and amenities include Wi-Fi (paid in the lobby), room service, laundry, and car rental. Pets are not allowed. With a rating of 8.4/10, the hotel balances active nightlife nearby with beachfront relaxation, making it suitable for diverse vacation styles.
Location
Located on Blvh. Kukulcan Km 4.5 in Cancun, the hotel stands on the first line of a public sandy beach that stretches 4.3 km. The beach is only 10 meters from the hotel, offering direct access. The hotel is 14 km from Cancún International Airport (CUN), making transfers relatively quick. Nearby dining options include Steak House del Caribe 88 meters away, Sirenas Raw Bar at 136 meters with a strong 9/10 rating, and CARNITAS MICHOACAN 184 meters away, praised for its tasty food. The hotel is situated in the Playa Linda area of Cancun, known for its mix of entertainment venues and beaches.
Tips
- Book dinner reservations early to secure a table, as the restaurants can fill up quickly.
- Inspect your room upon arrival for any maintenance issues, especially with air conditioning and doors, and report them promptly.
- Take advantage of the hotel's spa and fitness facilities to complement beach and pool relaxation.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Non-smoking rooms
- Room service
- VIP room amenities
- Smoke Detector
- Cable TV
- Minibar
- DVD Player
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Internet access
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Multi-language staff
- Portuguese
- Tour assistance
- Library
- Karaoke
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Windsurfing
- Table Tennis
- Golf course
- Fitness facilities
- Gym
- Yoga
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children's playground
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 270 m. It takes 4 minutes To the beach!
Video: Occidental Costa Cancún - All Inclusive Hotel - Cancun | Mexico
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Cafe and Restaurants near hotel
Frequently asked questions about Occidental Costa Cancún All Inclusive
What types of rooms are available at Occidental Costa Cancún All Inclusive?
Room types include Room; Room seafront; Quadruple room; Quadruple room seafront; Double room; Double room seafront; 2x2 interconnecting room; Terrace room; Terrace Quadruple room; Terrace Double room; and Double Junior Suite with Hot Tub oceanfront.
Is there a kids’ club or facilities for children at this hotel?
Yes, the hotel has a kids’ club for children aged 4-12, a children’s playground, babysitting services for a fee, and offers a children’s menu and high chairs in the restaurant.
How close is the hotel to the nearest beach and airport?
The hotel is located just 10 meters from a public sandy beach that extends 4.3 km. Cancún International Airport (CUN) is 14 km away.
Are pets allowed at Occidental Costa Cancún All Inclusive?
No, pets and service animals are not allowed at this property.
Does the hotel offer internet access and is it free?
Wi-Fi is available in the lobby area but it is provided for a fee.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 180 USD The best time to book is August 8, with rates starting from 135 USD