Sunscape Cancun Resort & Spa in Cancun
✅ Staff praised for being friendly, attentive, and hardworking, with specific mentions of Hector, Fatima, Roberto, and bartender Diego ✅ The beach location is excellent with clear blue water and free use of loungers and umbrellas ✅ Multiple dining options with positive comments on Mexican and Italian restaurants and 24-hour room service ✅ The hotel offers a variety of free activities including daily pool games and water volleyball ✅ Rooms are generally spacious, clean, and comfortable, with suites featuring bathtubs ✅ Good facilities for families including kids' clubs, water park, and babysitting services ✅ Safety measures during the pandemic were noted as excellent, with frequent cleaning and free Covid tests ❌ Some guests noted noise issues from air conditioning units and crowded dining areas ❌ Older room decor and layout described as dated and odd by several reviewers ❌ Complaints about strict cancellation policy and poor management response in one review ❌ Some dissatisfaction with buffet salad freshness and value for money on premium sea-view rooms ❌ No cribs available for infants, which was inconvenient for families with babies
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Description
Sunscape Cancun Resort & Spa is a four-star beachfront hotel built in 1970 and renovated in 2005, featuring 477 rooms in a single six-floor building with a VIP Royal Service on the top floor. The hotel offers a wide range of facilities including eight restaurants serving international and Mexican cuisine, a water park with pirate-themed slides, and several bars. Families will appreciate the dedicated kids' club for ages 4-12 and a teen T-zone for 12-17 years, plus babysitting services on request. Guests can enjoy complimentary activities such as diving lessons in the pool, gym access, squash, aerobics, and bicycle rentals. The hotel also provides spa and wellness services, conference rooms for up to 800 people, and free beach amenities like umbrellas and loungers. While Wi-Fi involves a charge, the hotel includes conveniences like car hire, laundry, and a business center. The resort encourages relaxation on its 9.5 km public sandy beach located just 50 meters away.
Location
Sunscape Cancun Resort & Spa is situated on Kukulkan Boulevard in Cancun, Mexico, approximately 15 kilometers from Cancún International Airport. The hotel lies on the beachfront, offering direct access to a public sandy beach with free amenities such as towels and sunbeds. Cancun's downtown area is about a 15-minute drive from the resort. Nearby dining options include Mirador Italian Restaurant just 123 meters away and El Oriental restaurant at 333 meters, providing convenient alternatives outside the hotel's extensive dining venues. The hotel's location provides easy access to the beach and local attractions, making it suitable for those wanting to explore Cancun’s vibrant center or enjoy water activities on site.
Tips
- Book early if you want a sea-view or beachfront room to avoid higher upgrade fees.
- Consider that the buffet area can get noisy during peak times, so dining at one of the specialty restaurants might be more pleasant.
- Families traveling with infants should note that cribs are not available, so plan accordingly.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Reception desk
- Room service
- Family room
- Smoke Detector
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Free Wi-Fi
- Internet access
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Library
- Barbecue grill(s)
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water fun
- Pool facilities
- Beach/pool towels
- Public beach
- Business center
- Event facilities
- Conference Hall
- Diving
- Snorkelling
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Ski-in/ski-out
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 50 m. It takes 1 minute To the beach!
Video: Wyndham Alltra Cancun - All-Inclusive Resort Zona Hotelera, Cancun, Mexico
Map
Reviews
The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff were quite friendly and enthusiastic. The ocean is beautiful, and the food was decent. The only real drawback is how crowded it gets. If you're someone who dislikes busy environments, this hotel might not be for you. We even missed out on dining at the Italian restaurant due to the sheer number of people.
To sum up, if you're a first-time visitor to Cancun looking for a truly comfortable or luxurious hotel experience, this might not be the ideal choice. However, if your main goal is simply to relax and lounge on a beautiful beach, then this place is perfectly adequate.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sunscape Cancun Resort & Spa
What room types are available at Sunscape Cancun Resort & Spa?
The hotel offers a variety of rooms including Standard rooms, multiple Junior Suites with ocean views or beachfront access, Premium Junior Suites, Presidential Double Suite, and 1 Bedroom Master Double Suites with oceanfront options.
Is there a kids' club or facilities for children?
Yes, there is one kids' club for ages 4-12 and a T-zone for teenagers 12-17 years old. Babysitting services are available upon request, and there is a children's pool as well.
Are pets allowed at the hotel?
No, pets are not allowed at Sunscape Cancun Resort & Spa.
Does the hotel provide beach amenities?
Yes, the hotel is located 50 meters from a public sandy beach with free umbrellas, loungers, mattresses, and towels.
Can guests use the facilities of the nearby Gran Porto Real hotel?
Guests can use restaurants and services at Gran Porto Real in Playa del Carmen, but transfer is not included.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 249 USD The best time to book is August 1, with rates starting from 226 USD