Palm Plaza Marrakech Hotel & Spa in Marrakech

I stayed at The Palm Plaza Hotel for a conference and had one of the worst experiences ever. They required payment of a pro forma invoice by wire transfer three weeks before my stay, which I did. Upon arrival, they claimed they hadn’t received it, even after I showed proof of payment from my bank. Instead of resolving it, they insisted on placing a hold on my credit card “temporarily.” They promised to fix the issue before checkout, but never did. Now, 1 month after my stay, despite three emails from me and WhatsApp messages from the conference organizer, I’ve received no response, no refund, and they still haven’t released the credit card hold. To make things worse, they invoiced me for an extra day I didn’t stay and still haven’t corrected it. This behavior is unacceptable and feels like FRAUD. Avoid this hotel at all costs!

Very old hotel with a lot of things to do
Works, bedding, etc…

Not worth a 5 star at all

I stayed in this hotel with my husband who was working in Marrakech during the day. It is most definitely not a five star hotel. It is directly under the flight path from the airport, the bathroom smelt of sewage, and the outside furniture is dirty, see photo. I also had a bad experience with a taxi driver who the hotel found for me. I asked politely at reception for help with getting a taxi to take me to the the Jemaa square. I pointed out that I was on my own, and that it was my first visit. The concierge called a taxi from across the road from the hotel. I showed him and the taxi driver the Jemaa square on my map, which is where I wanted to go to. They both agreed as to where I was going, a price was agreed. And so the taxi driver stopped outside a shop and insisted that I went inside for 'berber tea'. I refused, he drove off, and I was lost. I was in an area of local people who did not speak English. I tried to speak French, but they didn't understand me. Wifi wouldn't work on my phone, and I couldn't find a street name to help with using my map. I felt frightened and panicky. After walking up and down for ten minutes I spotted a couple who I thought might be European. Luckily they were from London, and they helped me find my way to the square, I was a ten minute walk away. When I got back to the hotel the staff weren't interested in my bas experience, even though I pointed out that they found the taxi for me. I think the driver was known to them, is a regular, and they feed him first time visitors like myself. Do not stay here - there must be better hotels!

Not a 5-star hotel by European/American standards. In fact it’s very far from it. Pillows are hard as a rock. No à la carte options, very dirty dinning chairs. At breakfast it is difficult to find a clean table to sit. You have to chase employees to clean it. Expresso coffee is charged even though we paid for buffet. Employees will fight you when you point out issues instead of acknowledging and trying to fix them.