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264 USD
Jen Singapore Orchardgateway by Shangri-La in Singapore
🌍 Singapore, Singapore, 277 Orchard Rd
● Center: 1.5 km
☎ Phone: +65 6708 8888Show
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Rooms and prices
2 guests
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Superior Double room
Wireless internet, air conditioning and shower
Beds:
302 USD
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Agoda
Superior Double room with city view
Wireless internet, air conditioning and shower
Beds:
324 USD
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Deluxe Double room
Wireless internet, air conditioning and shower
Beds:
389 USD
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Double Club room
Wireless internet, air conditioning and shower
Beds:
394 USD
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Deluxe Double Club room
Wireless internet, air conditioning and shower
Beds:
475 USD
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Panorama Double Club room
Wireless internet, air conditioning and private bathroom
Beds:
637 USD
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Deluxe Double Family room
Family room with bathroom
Beds:
756 USD
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Agoda
Connecting Superior room with city view
Private bathroom
Beds:
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Agoda
Description
Hotel opened in 2014. In this hotel 400 rooms, 10 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western, Chinese Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is SGD 50.00 (approx. US$38.92) per night. This property accepts credit cards The deposit will be returned to the original account of payment within 14 days after check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, DinersClub, AmericanExpress, UnionPay, JSB, Visa
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Express check-in/check-out
- Television in lobby
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Upper floors accessible by elevator
- Reception desk
Rooms
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Packed Lunches
- Kettle
Internet
- Free Wi-Fi
Transfer
- Shuttle
- Car rental
Languages Spoken
- English
- Korean
- Multi-language staff
- Japanese
- Chinese
Recreation
- Free bicycle rental
- Sun Deck
Parking
- Parking
- Free Parking on Premises
Pool and beach
- Swimming pool
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Rooftop pool
Business
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- First Aid Kit
Kids
- Babysitting and childcare
- Family/Kid Friendly
Pets
- Pets Not Allowed
Hotel virtual tour
Video: Self Check-in Kiosk Instructions - JEN Singapore Orchardgateway by Shangri-La
Map
Reviews
06.04.2026
Great location, right next to Orchard Road. Super convenient for the MRT and buses. There's a shopping mall downstairs, and Ya Kun Kaya Toast too. We arrived a bit early for check-in, but there's a nice waiting area in the lobby to relax. The pool upstairs is really good.
04.04.2026
The room facilities were a bit simpler compared to the JEN hotels in Shenzhen and Kunming, but at least it was clean. The hotel's location is excellent. Right outside, there's a big shopping mall, and a Yang Guo Fu (Malatang restaurant) is just a minute away. The subway station is also right downstairs, making it perfect for walking and shopping. The rooftop pool was amazing, although it was a bit narrow, so not ideal for serious swimming. It was great for enjoying the view, though.
29.03.2026
The room size is decent, with potable water directly available and a full set of toiletries. Breakfast is abundant. The transportation is incredibly convenient, with multiple bus routes nearby that go directly to attractions like Sentosa, Chinatown, and Gardens by the Bay. The subway station is right downstairs.
12.03.2026
Considering Singapore's generally high hotel prices, this hotel offers excellent value for money. The subway station and a shopping mall are conveniently located right downstairs from the hotel, accessible via a quick elevator ride from the 10th floor. On the ground floor, you'll find readily available taxis and Grab pick-up points, making it super easy to get around. There are plenty of shopping and dining options nearby, including the popular 'Mr. Coconut' on the first floor of the mall, and a food court on the fifth floor.
03.03.2026
The breakfast is great with a wide variety of choices. On weekends, breakfast is served until 11 AM, and the selection is even richer and more varied, including durian ice cream! The front desk and restaurant are both on the 10th floor. From the restaurant, you can take the elevator directly opposite down to B2, which exits right at Somerset MRT Station, Exit C. The infinity pool on the rooftop offers distant views of the Marina Bay Sands. There's a Ya Kun Kaya Toast just a few meters to the right when you exit the hotel on the ground floor. Prawn noodles and other eateries are also nearby.
03.03.2026
Prime location, the MRT station just attach to the same building. The room was clean and spacious. Friendly staff. And affordable price. Highly recommended.
01.03.2026
This was my third time visiting Singapore, and I have to say, JEN Hotel's location is absolutely fantastic. There's a mall right downstairs, and the subway entrance is directly below that. You can go straight to the hotel from the subway station. It's also within a 10-minute walk to Ngee Ann City, ION Orchard, and Paragon, making dining, shopping, and even just grabbing a drink incredibly convenient.
The service, compared to what I'm used to back home, was just okay. However, the night view from the 19th-floor pool is stunning, and the bar staff by the pool were extremely friendly and had lovely smiles.
My experience with the cleanliness wasn't great, though. My room number was 1415, and there was a strong sewage smell coming from the drain, which made the room's odor quite unpleasant.
The service, compared to what I'm used to back home, was just okay. However, the night view from the 19th-floor pool is stunning, and the bar staff by the pool were extremely friendly and had lovely smiles.
My experience with the cleanliness wasn't great, though. My room number was 1415, and there was a strong sewage smell coming from the drain, which made the room's odor quite unpleasant.
28.02.2026
If you're staying downtown, you *have* to pick this place! We stayed for three nights, and while the room wasn't huge, we still managed to fit two large suitcases comfortably. We pushed the two beds together, and it was perfect for two adults and a child with plenty of space. The beds were just the right firmness, making for a really comfortable sleep, and the room was cleaned promptly every day. The best part, though, is the super convenient location. There's a Coconut store on the first floor of the adjacent shopping mall, a food court on the fifth floor, and the subway is right in the basement. You can also cut through the mall to get to Centre Point across the street, where there's a bak kut teh spot with barely any queues – what a lifesaver! If you have some free time, check out Cotton On in the basement; it's a local brand.
And even if you don't plan to swim, definitely go check out the pool area upstairs – it's so chill!
And even if you don't plan to swim, definitely go check out the pool area upstairs – it's so chill!
25.02.2026
I stayed in Singapore for four nights, and three of them were at this hotel. When checking in, the first front desk agent didn't speak any Chinese at all. Then, another staff member took over and even upgraded my room type. The hotel's breakfast is really good and worth the extra cost; there's a wide variety, and it all tastes great. It was much better than the breakfast at the more expensive Marina Bay hotel where I also stayed. The only downside is that there's always a queue for breakfast every day, which is quite annoying. The pool on the 19th floor offers a beautiful night view. However, the air conditioning in the executive lounge is way too strong; I couldn't stay in there for long. On the other hand, several of the staff members I encountered on the ground floor spoke good Chinese. One of them gave me very detailed and helpful directions, which I really appreciated! Overall, I was very satisfied and would definitely stay here again on my next trip to Singapore.
25.02.2026
Facilities: The hotel room felt like a 3-star hotel in China. There's a direct drinking water tap in the room, and the swimming pool is quite good. We booked a king-size bed, which was a bit cramped for our family of three.
Environment: The hotel is located near Somerset MRT station, making subway travel very convenient. Nearby, there's the famous 'Big Prawn Noodles' (with long queues). Downstairs, there's a shopping mall with Ya Kun Kaya Toast, Toast Box, Mr. Coconut, and salted egg fish skin and chips.
Service: Check-in was fast, room cleaning was prompt, and the pool bar attendant was very friendly. Overall, the experience was quite good.
Environment: The hotel is located near Somerset MRT station, making subway travel very convenient. Nearby, there's the famous 'Big Prawn Noodles' (with long queues). Downstairs, there's a shopping mall with Ya Kun Kaya Toast, Toast Box, Mr. Coconut, and salted egg fish skin and chips.
Service: Check-in was fast, room cleaning was prompt, and the pool bar attendant was very friendly. Overall, the experience was quite good.
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POIs near hotel
Sim Kwong Ho Shophouses (2.9 km)
Heritage shophouses with architectural significance in Johor.
Former Malay Film Productions (47 min)
Historic film studio that produced influential Malay cinema from 1947 onwards.
Aqueduct (5 km)
Historic water infrastructure structure in Johor.
Archery Range Indoor (5 km)
Indoor archery facility open Monday, Wednesday, and Friday, 9am–9pm.
Carmichael Road Playground (5 km)
Historic playground and monument site on Carmichael Road.
Cafe and Restaurants near hotel
Kiseki Japanese Buffet Restaurant (1 min)
181 Orchard Road, #08-01/02/03 Orchard Central
Reviews13.01.2018
Food here is getting from bad to worst. Not worth the money at all.
28.12.2017
Selection of food would have been good if they had been restocked timely. Seems like the chef's couldn't keep up with the patrons.
Concept would have been decent if it was properly executed. Plates were clear quickly and promptly
Concept would have been decent if it was properly executed. Plates were clear quickly and promptly
27.12.2017
Eat there at your own risk. Worth less than a star. I got food poisoning after consumed the food there. Not worth for your money. The worst buffet I ever had. Still have to queue eventhough reservation has made. First and last time to be there.
24.12.2017
Mediocre food. Plates don't get cleared promptly. Low value for money.
22.12.2017
Service attitude is very bad, there are flies flying around the food. Not worth it. I would never go there again.
Restaurant «Subway» (2 min)
B3-01
Reviews12.01.2018
Impossible to find. Not where Google maps says it is, and not in the electronic directory of 313 Somerset.
15.12.2017
Had an experience with real subway!
27.10.2017
Buy One Get One
23.06.2017
I do visit this outlet on a daily basis, the staff are fast, friendly and efficient, but could definitely use a little more space for queues -- kinda cramped.
03.12.2016
I had the wrong mains and cookies. The whole service staff seems distracted in their job.
Restaurant «Tandoor» (4 min)
11 Cavenagh Rd
Reviews16.12.2017
The Damage (no drinks): S$80-100 for two
Ambience: Classy Indian setting, white tablecloth set up. Service is warm and professional
Value for Money?: Fair; Relatively pricey compared to most Indian fare but the dishes are well executed and innovative at times
~~TRY?:
// Crab Masala [winner! chunks of crab meat in in a tasty curry]
// Mango Curry [runner up! quite a unique dish]
~~OKAY?:
// Zaituni Naan
Follow us at IG: eatsmorefun
Ambience: Classy Indian setting, white tablecloth set up. Service is warm and professional
Value for Money?: Fair; Relatively pricey compared to most Indian fare but the dishes are well executed and innovative at times
~~TRY?:
// Crab Masala [winner! chunks of crab meat in in a tasty curry]
// Mango Curry [runner up! quite a unique dish]
~~OKAY?:
// Zaituni Naan
Follow us at IG: eatsmorefun
16.11.2017
Indian food in this restaurant outside India tastes close to Indian food.
27.08.2017
Had a great meal, loved the food and ambience. A must try Fine Dining restaurant.
02.02.2017
The food, service and ambience here is good. Must taste the mutton Briyani and the tandoori chicken.
17.12.2016
The only reason they get a two star is because the food was decent. The service was horrendous and they were clearly understaffed. They missed some items from our order. We had cold stale papads served to us. For the price point, I am not coming back. There was not even an attempt to recover the poor service. The desserts were real good.
Frequently asked questions about Jen Singapore Orchardgateway by Shangri-La
How much does it cost to stay at Jen Singapore Orchardgateway by Shangri-La?
The cost of staying in Jen Singapore Orchardgateway by Shangri-La depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 264 USD. Enter your dates to see the exact offer prices.
Is it far from Jen Singapore Orchardgateway by Shangri-La to the nearest beach?
It takes 85 minutes to reach to the nearest beach.
Which sights are located near Jen Singapore Orchardgateway by Shangri-La?
The nearest sights are: Kallang River (3 km) and Bukit Timah (9 km)
Which room categories are available in the Jen Singapore Orchardgateway by Shangri-La?
You can book Double Club room, Superior Double room, Superior Double room with city view, Deluxe Double room, Deluxe Double Club room, Deluxe Double Family room, Panorama Double Club room, Connecting Superior room with city view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Jen Singapore Orchardgateway by Shangri-La?
Check-in at Jen Singapore Orchardgateway by Shangri-La is possible from 14:00, check-out is until 12:00.
Does Jen Singapore Orchardgateway by Shangri-La have a pool?
Yes, Jen Singapore Orchardgateway by Shangri-La has a swimming pool for guests.
Are pets allowed at Jen Singapore Orchardgateway by Shangri-La?
No, pets are not allowed at Jen Singapore Orchardgateway by Shangri-La.
Does Jen Singapore Orchardgateway by Shangri-La serve breakfast?
Yes, Jen Singapore Orchardgateway by Shangri-La serves breakfast for guests. Breakfast options include Western, Chinese style.
How to get to Jen Singapore Orchardgateway by Shangri-La from the nearest airport?
The nearest airport is Seletar Airport, located about 21 mins from hotel by car (17.2 km) away.
What’s the cancellation policy at Jen Singapore Orchardgateway by Shangri-La?
The cancellation policy at Jen Singapore Orchardgateway by Shangri-La depends on your room type and booking terms.
Does Jen Singapore Orchardgateway by Shangri-La offer airport transfers?
No, Jen Singapore Orchardgateway by Shangri-La does not provide airport transfers for guests.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 313 USD The best time to book is June 18, with rates starting from 302 USD
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