Hotel Sumba in Cala Millor

I had a very disappointing experience at this hotel. The reception staff were extremely unfriendly and unhelpful. Whenever we asked for assistance or raised a concern, their response was simply, “It’s not our responsibility, please speak to your tour operator.” Customer service was far below expectations, and we did not feel welcomed at all. Another inconvenience was the towel policy. To get pool or beach towels, guests are required to pay a cash deposit. This was not clearly communicated in advance and can be very inconvenient for travelers who do not carry cash. Overall, the lack of professionalism and poor customer service at the reception desk significantly affected our stay. I would not recommend this hotel based on my experience.

I'm writing this review as a late twenties, solo female traveler.

First thing's first: I am not German or Spanish. English is my native language, so I was shocked to discover that this hotel is basically a German-speaking people's retreat as nobody could speak English fluently and all information, entertainment, etc. is in German.

This made it problematic from the get-go as when I arrived for check-in, the Manager made it very difficult for me as I did not have my AllTours confirmation PRINTED out; having it on my phone was apparently not enough. Nowhere did it say in my confirmation emails that it was required to have it printed. So, I had to stand there at the desk, at 10:00 at night, and try to email the confirmation to him. The server wasn't working, so finally he gave up and checked me in.

I got put into a first-floor room, right above the outdoor bar/lounge area. I was exhausted from the trip, and hungry (the only food they had left in the dining hall at this hour was cheese, cold cuts, stale bread, and some watermelon). It was noisy until after midnight and I could also hear the people in the rooms surrounding mine.

The next morning, I went to the desk and asked the manager, politely, if I could please change my room as I was unable to get adequate rest from all the noise. He was incredibly rude and impatient, reminding me that he still did not have my printed confirmation, and then told me I can't go any higher than the 2nd floor. He told me I could go check two available rooms for myself since when I asked questions about what was available, he got annoyed. Changing rooms costs 20 Euro here, regardless of the circumstance. I find this to be incredibly money-centered rather than hospitality-centered and was put off by this, but nevertheless, I changed my room to a quieter option.

This manager made me feel unwelcome and as if I were a burden. I've never been met with such a lack of hospitality at a resort before. I additionally had the misfortune of having a very strange and noisy upstairs neighbor who would walk around her room with her heels or loud shoes on at 3:00 in the morning for more than an hour. I tried to call the front desk about it but I was met with an angry "What?" on the other end. Again, no English here.

The food: It is varying but overall very, very salty. Not the most vegetarian-friendly cuisine either. Coffee from the proper espresso machine at the pool bar is not for free, which I found to be a joke. The coffee they serve for free from an automatic machine tasted horrible and was undrinkable.

This was my first time to Mallorca, and I had no idea I was signing up for such a specifically German experience. I have nothing against them, don't get me wrong, but I would think places like this would be open to international guests, so I was surprised to find it to be the total opposite. To put icing on the cake: the weather was terrible. It was sunny for one day of the 5 I stayed, and the rest was cloudy, extremely windy and cold.

I would not recommend this hotel.

While ordering a drink the waiter said “I won’t serve you”. Asking why not, he said “I don’t like you”. Complaining at the reception the answer was “I don’t know this guy, maybe it was a joke”. Meanwhile it is not possible to get a drink. What a horrible “service”. Never ever to this hotel anymore.

Great food, clean remodelled Hotel.... WHOOPDY DOO:
AND
3rd world Internet connection.
If you need to do ANYTHING online here , then FORGET ABOUT IT.
NEVER a reliable connection for more than 15 minutes.
.And I paid 15 Euros for 6days !!
3rd party software keeps kicking me off and there is NO RELIABLE WAY TO RE-CONNECT; OTHER THAN START ALL OVER AGAIN.
I've been dealing with this for a day now and there is no improvement.
.
Internet provided by a third party so the blame is always on somebody else.
Just pathetic, PERIOD: