R2 Verónica in Cala Millor

The hotel is in a great location and most of the staff are very good. The breakfast was Very good with a good selection and we only had one poor meal of an evening when the chicken skewers were raw. The bar prices were reasonable with a good selection. The cleaners were excellent. There is a large building site by the hotel and we where awoken before 8 most days until the childrens girls football teams arrived and we could only dream of the days when we were woken up by the building site. There were many elderly people with walking difficulties at this hotel yet they just turned a blind to the childrens football teams running up and down corridors, slamming doors at all hours, kicking football around reception, running around the pool and jumping in and out. They very nearly knocked several elderly people over. The people who were supposed to be supervising and the pool attendant/reception just let them do whatever they want with absolutely no regard for anyone else staying at the hotel. On the last day we had a late flight and the only place they would let us get changed was a hut by the pool which was full of cushions and totally unacceptable. A terrible way to end any holidays.

We arrived late Monday 20th August after travelling for around 12 hours. As we entered the hotel & checked in the lady working wasnt very welcoming & told us to send our holiday voucher to them by email . No offer of a cold drink or anything! Ive never heard of this before & thought they should have all our details! As we got into our room it was clear the A/C wasn't working which the reception person lady failed to mention.
There is also no fridge in the room, its 1.20am at the moment and it is 26c and impossible to sleep. We have not been offered a fan or a room swap we are on the 4th floor & apparently none of the A/C is working on the 4th or 5th floor. We was offered €100 bar credit, free wifi which we dont need & beach towels & 2 free lunches. We work hard all year to be afford this holiday & it just feels ruined by not having a fan or any A/C i wouldnt of booked this hotel had i known the A/C wasnt working. The food was really bad I didnt eat breakfast once the bacon was 80% fat 20% meat, no real sausages just frankfurters & the lunch was inedible. The meat was tough as an old pair of socks & dry & a real lack of choice. If you are a smoker there is no smoking area at all in the hotel you have to go outside the front of the hotel. The drinks are also watered down & they use all the cheap spirits & charge premium prices. This hotel seems to be catered to German & Spanish people only & it seems they have a problem with English people which I could tell by the staff’s attitude towards me & my partner. On our last day we asked if we could keep the room longer to shower etc as we had a late flight which we was told No. I thought this could be the least they could do seeing as they stuck us in a room with no AC the entire stay. I would definitely not come back to this place & for me this gets a 2 out of 10. AVOID !!