Marins Playa in Cala Millor

Cleaners removed duvet the day BEFORE we checked out- daughter had to sleep in clothes. Cockroach in the room. Cleaners only gave 3 towels and we had 4 people. Also, room cleaning was bad with vomit from my daughter not cleaned from balcony for a week. Table service for drinks was the slowest I’ve ever experienced. When going to the bar I’m told to sit at my table. Smell from the kitchen while cooking , fan not working well. smell coming from the straw light in room. Bathroom door slid off hinges . Son’s ball stolen from bush beside balcony when we went to retrieve it. Daughter was allowed out of the kids club ALONE. My wife complained. This is serious regardless, what makes it worse is that she can’t swim and we told them that. Supermarket on site was excellent. Parking facilities excellent. Reception staff were excellent. Breakfast chefs were very polite , doing omelettes etc. The best dining options for seating that we have experienced with outdoor option excellent.

Positives:
This hotel in itself is good location wise, children's entertainment and general staff are friendly. They also have a decent laundry room and good swimming facilities.

Negatives:
1. We came 2 days ago, so the days were quite hot and while outside was chilly during the evenings, our room (1 bedroom apartment) was sweltering. We asked 3 times for the AC in our room to be turned on, the 2nd time we were told the AC would be turned on but the 3rd time we were told that info was incorrect, and that due to every other guest wanted the heating on so we cannot have the AC on. We then asked for a fan, we were told they don't have any fans as everyone else is cold in the evenings- not sure how everyone else being cold has anything to do with our room but we were insistent for a number of reasons, one being I'm pregnant and couldn't sleep at night and another being we have a 2 year old who also could not sleep due to the heat and zero windows in the room. After a lot, and I mean a lot if push back we finally got a fan sent to our room (pic attached).

2. Food: i emailed prior to us arriving to specify we're vegetarian (as we only eat halal) and as well be having breakfast included, if there are vegetarian options available. I received a reply saying they don't offer elaborate vegetarian options but there are options to choose from. I was happy with that reply but the buffet style breakfast left much to be desired- all the eggs were cooked in the same trays as the bacon. The vege options were - eggs, fruits,beans and toast. Options are very limited and honestly seeing how omelette were cooked with the ham omelette, I was put off a lot. It's not very inclusive at all.

Last year I slipped on a wet floor in this hotel and broke my hand. The cleaning lady just poured soapy water of the floor and considered this to be "cleaning". Of course no warning signs about the wet floor. After almost one year I still have not received a single cent of compensation. While the hotel admitted that it was their fault (they actually saw the accident on the CCTV), their insurance (MAPFRE) keeps absolutely silent and is not keen to pay anything. Initially they offered to reimburse 1000 EUR, which was a joke comparing to all medical costs. I refused and since then they switched to ignore mode.
The safety in general is not taken seriously in this hotel: anybody can enter without any checks, the fire safety is not adequate (fire alarms are installed incorrectly, evacuation plans do not match the room, etc.), electrical installations have uninsulated wires, there were glass splitters in the pool area and so on. A very miserable level, especially for a hotel which is positioning itself as kids-friendly.
On the plus side: they have their own parking and the rooms are not bad.
Otherwise the hotel is below average: the food is ok for a couple of days, but if you stay longer the restaurants on the promenade are a far better choice. The pool is dirty and was totally overcrowded (in August). Animation is a joke: totally boring, and the stage is positioned in such a way that maybe 20 people can see the action and for the others there is no space. The hotel location is also not very good: you need to walk 10-15 minutes to reach a good beach (a not so good one is a bit closer).
We have been going to Cala Millor regularly in the last 20 years, and this hotel is by far the worst experience we had - avoid if you can.

It was our second time here. The rooms were in really bad condition. The first rook smelled like mold it was so bad we had to be moved to another room because we couldn't breathe properly and woke up with breathing issues. They moved us to another room but the drain wasn't working properly, the showerhead was broken, the water cooker was broken, the toilet push button was broken. I did not experience a 4 star hotel stay, they don't do regular maintenance and its unacceptable for 4 stars. The kids entertainment was good though, but on the last night they promised my daughter a price for best drawing and they forgot to bring the price. She was so upset. We won't be returning.