Universal Hotel Neptuno - Adults Only in Playa de Palma

Very nice atmosphere and good food, very friendly staff!

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable.

My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.

Great for a beach location
Great Stay, lovely sized room,
The hallway water dispenser was a good idea.
Nice pool area and lovely beach views,
We didn’t eat here so cannot comment on that,
But we had a lovely spacious suite at the end of the hotel so had clear views of the beach..
mega park was next door, but with the balcony doors shut you couldn’t hear any noise.

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard

Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms.
Only downsight: mattresses were worn out (soft "hole" in the middle).