Hotel HM Dunas Blancas in Playa de Palma

While I want to begin by acknowledging that the hotel staff were polite and generally had a good attitude, this is unfortunately where the positives end.

We booked this hotel as a couple through Jet2, fully aware that it was marketed as a lively destination. However, what we experienced went far beyond “lively” — it was chaotic, inappropriate, and completely unmanaged.

On our very first day, a group of young German men dominated the pool area, shouting across the pool and engaging in vulgar behavior. One man exposed another by pulling down his shorts and then proceeded to touch him inappropriately — all in full view of other guests, including women and children. This was not just immature; it was offensive and completely unacceptable.

On another day, a different group of young men were chanting, shouting, and drinking excessively in the pool, making it impossible for anyone else to enjoy the facilities. There was no intervention from staff.

We also had to endure guests blasting their own music from personal speakers, both poolside and from balconies, clashing with the hotel’s music and destroying any chance of relaxation. Again, no action was taken.

What’s worse, these disruptive groups appeared to receive preferential treatment — including free bar snacks — while the rest of us were left to tolerate their behavior.

The hotel infrastructure didn’t help either. The lift in reception was unreliable, often stalling or failing to open unless you repeatedly pressed the button. The TV in the room had no functioning English channels.. Doors were constantly slamming and shouting continued well into the night.

The hotel clearly caters almost exclusively to German guests — from the newspapers in the bar to the breakfast options, which were lukewarm and uninspired.

The pool bar food was passable, and the room itself was clean and spacious. However, the lack of a sink in the toilet (it was oddly placed in the main room) was inconvenient and unhygienic.

The only real positive was the location — close to the beach, bars, and restaurants — but that alone does not make up for the overall experience.

I understand that a lively resort will attract a certain crowd, but what we encountered was far beyond rowdy. It was disruptive, inappropriate, and completely unmanaged. The hotel failed to provide a safe and relaxing environment for all guests. Until management takes serious steps to control guest behavior and enforce basic standards, I would strongly advise couples and families to look elsewhere.