Aparthotel Duva & Spa in Port de Pollenca

Overall we had good time in your hotel. The biggest pro is your personnel. It was careful and kind. We enjoyed bigger rooms compare to other average hotel and good A/C.

We also didn't like many things, they are subtle but they add up.
First, your pool lifeguard. This guy seems to have good time...with his phone. My daughter cut her foot in the pool, because of sharp bolts holding metal grids are loose. He saw it but didn't even come to offer help. He said he'd report this to reception, but nothing happened the remaining days. I'm not sure if he'd be able to "save" anyone.

The other day the door handle at pool toilet just fell off. We have a clear feeling that nobody cares about that stuff.

Second, the food. Initially we were impressed how various it is. Later we felt that hotel saves on food. All the desserts are as cheap as possible. All those jelly...Noone eats it. It's a 50cent dish... I never ate warm omelet. It is cooked "in advance" and by the time it's on my plate it's cold. The meat is often so hard that even adults can't chew it... Much food smells with tap water. Yes, it has really bad smell that guests notice!

Third, the neighborhood. We came with the car and we had to drive over that ruined road several times a day. What a shame! Just fix it. The trash bins on the way to the restaurant also smell. Can't you hide them?

Fourth, for the high season prices it's ridiculous that you still want to charge us for the safe or want 10 euro deposit for the beach towels. Just give us those towels and get it back on check out! So greedy...3 euro for rubber cup to enter the SPA... Seriously?

Overall, this hotel is not exciting. It's just average. Maybe it's not worse than others but it's not better either. We won't come back.