Magic Cristal Park in Benidorm

Don't expect to get any sleep!! The rooms need sound proofing not. Because of noisy neighbours but the fact you can hear everything going on outside And on the last day of my stay check out was meant be 12:00 I was woken up by a cleaner trying to enter my room, while sleeping, then they tried again whilst I was in the shower and then 2 more times ( the hotels do not disturb sign was on the door and I'd also told the cleaner I would be leaving at 12:00 (my flight wasn't until the evening, and was not getting picked up until 18:00

Myself husband and our 2x16 year old sons came to the hotel in November, the rooms we were given were very odd the 2 lads ended up in a bed each in the bedroom and us 2 adults had to make do with a dirty pull down sofa with heavily stained mattress and the floor would have been softer , the windows where covered in fag ash and burns on curtains, no balcony so our room looked out over other rooms straight opposite, aswell as into a dining area , the bathroom was ok apart from the shower was in a strange position as in the shower head was above the middle of the bath !!! we payed for ultra all inclusive which included excursions to places like the theme park , other sister hotels water parks, go carting ect ( obviously to entertain 2 x 16year olds ) we were told none of this was available because they all closed (LAST WEEK ) for the end of season !! So were offered a FREE (considering we were ultra all inclusive) an all you can eat BRUNCH at a bar down near the beach ( dont even get me started on that bar !!!) Any way... the food was always cold the staff rude the lifts terrible , the tables out front of hotel were forever filled with highly intoxicated adults letting there kids run wild ( some of who had police called numerous times for fighting in the pool area where kids were , but were still able to stay .) On last day Our room was locked 2 hours early while we were out for a last walk luckily the lads stayed in room so we managed to get back in our all inclusive bands were also stopped at same time so we then had to pay even more money for extra food and drinks u til our coach came there were cockroaches in the dining room , our bath room toilets EVERYWHERE . And what that was they called entertainment ? was ridiculous, was like watching interviews for spains worst entertainer ,didn't start till 10 and was finished by 12 . The kids games room was always closed and the arcade machines when switched on always took your money with no game . they tried serving us cheap drinks when we had payed for top brands and when we explained we had payed for real drinks brands it was huffed at like we had done something wrong .... all this was explained at the time to the receptionist staff they told us there was nothing they could do and to take it up with our booking company .... SO since being home we have complained to our holiday company including pics of said cockroaches and and stained mattresses ect to which the hotel have said the mattress thing was a lie because ALL there beds have plastic mattress protectors (LIE) and there wouldn't have been many cockroaches because they always have pest control ect .. and because we hadnt filled out a complaint form at the time these things never happened ( we were NEVER offered a complaints form) . ANY WAY MOREL OF THIS REVIEW IS DO NOT USE THOS HOTEL it needs knocking down and starting again .

How do I put this? It's like walking into a outdated care home. Everything looks like it should belong in the 70s, including the people that are there. To put it simply. There are 4 lifts, 2 work, 1 sounds like it's on its last legs and the other is nowhere to be seen. 2 restaurants, 1 for all the Spanish people (looked nicer than the other but never dined in it) the other restaurant is questionable at best. Yeah you have table and chairs, but the food is a 3/5 at best. Some of it is edible some of it hasn't been cooked long enough or for to long, you can't really win. You can get tea and coffee for breakfast but can't get it for lunch or tea?

The bar which is located on the main floor is okay, drinks are okay. The entertainment was for a care home.

The rooms are not what you see online. Booked a room for 4, we were missing a bed (which they did give us one after back and fourth communication) they gave us 2 cups, 2 glasses and not enough towels for 4 people. Out of 5 plugs in the room, only 2 worked. The plug where the kettle and TV were situated didn't work. We didn't watch TV so that wasn't a problem but we did want to use the kettle. Do you want to know the frustration of having to play switchies with the switches daily?

We had to search for housekeeping to change the towels daily. The room wasn't cleaned once while we were there (3 nights).

The reception staff were nice and did try to accommodate us the best they could. But it just wasn't good enough.

Overall. If you want a cheap hotel with a 20 min walk from the old town and don't mind plugs, lifts, lack of well everything then this is the place for you.