Portofino Hotel in Empuriabrava

Noise all night, could not sleep, other users complaining about the noise in the hallways. Friendly staff and good breakfast, they offered it to us for the inconvenience. Nice place, good pool, comfortable, close to restaurants, a shame about the rude people in the same hallway.

The room is dated and requires a lot of maintenance. The fridge was not working, one of the light fittings was hanging off the wall and not all of the lights were working. Just before going to sleep there was a drip from the roof. I advised reception and they sent someone up. Unfortunately it could not be repaired and a bucket had to be placed under the drip. The hotel was full so they advised we could not be moved. This drip went on through the night. Very uncomfortable stay

We arrived and the towels were damp and stained, the refrigerator was off, but the worst of all was that the air conditioning was broken, we complained at 2:00 p.m. (just after checking in), they told us they were going to fix it. review, but after complaining several times at the hotel reception, the maintenance person informed us at 9:00 p.m. that they were trying to repair it, and at 11:00 p.m. they told us that they had not been able to repair it, the solution was to give us a fan bad.
The hotel management did not contact us at any time, we felt ignored by the receptionist who greeted us upon arrival and scammed since they were dragging our feet and it was clear that they were not going to solve anything. We want to thank *******, who was able to relocate us, although it was close to 24:00, they solved it quickly for us. In short, we would not return to the Portofino Hotel even if they gave us the stay for free.

Stayed in room 506 overall seemed nice to begin with. There was a mistery stain on one of the sheets but the reception which is located over the road was shut so couldnt alert staff till the morning. The rooms were 'cleaned' daily and all seemed fine untill we checked out and realsied we had bed bugs, we'd noticed bites but thought they were mosquitoes but upon opening luggage on return home our bags were filled with them.

Not at all friendly welcome
Very noisy neighbors every night
Swimming pool across the road