Apartamentos Los Tulipanes in Puerto del Carmen

We have just returned from these apartments and although the apartments themselves were adequate and it is in a good location and very quiet eith a nice quiet pool area. there are a lot of things that need to be improved upon, the main one being we went for most of the week were there without any hot water. We arrived 8.00pm on 26th December. We had received an email explaining how to get our apartment key which was pretty straightforward as there were no staff around and got into our apartment no problem. It wasnt until they next morning when we were talking to other guests that we found out that some of them hadnt had any hot water for 3 days. When we checked we didnt either. We immediately complained(twice) but it wasnt until the next day when we tried the shower that it was hot. Unfortunately it was short lived. The staff told us it was fixed but for the rest of the holiday it was pot luck as to when you might have a hot shower and quite often if one of us had a hot shower, the next person to use it had to put up with, at the very best, a tepid one. Surely, the most basic ammenitiy in a holiday complex is hot water, especially in December when they weather isnt exceptionally hot and can in fact be quite chilly in the evenings, but the staff didnt seem to be bothered and when we complained they simply shrugged their shoulders and said there wasnt anything they could do. There was no communication from the staff running the complex to let people know what was happening but this seemed to apply to everything. When we arrived we werent told that on our apartment key ring there was a code that would give you access to the site after hours as the gates were locked for security purposes. We wouldnt have known this unless one of the guests already there hadnt informed us and would have probably found ourselves locked out in the street. Three days into our stay a couple arrived in the evening and were just wandering around trying to find out how to get to their apartment as they hadnt even received the email to advise where the key safe was. Luckily we were sitting on our patio and were able to advise them the code for the key safe etc otherwise they wouldnt have been able to get in as there was no one else about. It wasnt until we left and we put our cases into the luggage room that we saw a washing machine/dryer that was for guests to use but no one had told us anything about it. The complex seemed to be extremly short staffed, with only a couple of cleaners, a handyman and a couple of receptionists. Its a shame this is run on a shoestring as it could be a lovely little place but I would say avoid these apartments if they cant even provide the most basic thing as a hot shower everyday and some basic communications from the staff.

We have just returned from these apartments and although the apartments themselves were adequate and it is in a good location and very quiet eith a nice quiet pool area. there are a lot of things that need to be improved upon, the main one being we went for most of the week were there without any hot water. We arrived 8.00pm on 26th December. We had received an email explaining how to get our apartment key which was pretty straightforward as there were no staff around and got into our apartment no problem. It wasnt until they next morning when we were talking to other guests that we found out that some of them hadnt had any hot water for 3 days. When we checked we didnt either. We immediately complained(twice) but it wasnt until the next day when we tried the shower that it was hot. Unfortunately it was short lived. The staff told us it was fixed but for the rest of the holiday it was pot luck as to when you might have a hot shower and quite often if one of us had a hot shower, the next person to use it had to put up with, at the very best, a tepid one. Surely, the most basic ammenitiy in a holiday complex is hot water, especially in December when they weather isnt exceptionally hot and can in fact be quite chilly in the evenings, but the staff didnt seem to be bothered and when we complained they simply shrugged their shoulders and said there wasnt anything they could do. There was no communication from the staff running the complex to let people know what was happening but this seemed to apply to everything. When we arrived we werent told that on our apartment key ring there was a code that would give you access to the site after hours as the gates were locked for security purposes. We wouldnt have known this unless one of the guests already there hadnt informed us and would have probably found ourselves locked out in the street. Three days into our stay a couple arrived in the evening and were just wandering around trying to find out how to get to their apartment as they hadnt even received the email to advise where the key safe was. Luckily we were sitting on our patio and were able to advise them the code for the key safe etc otherwise they wouldnt have been able to get in as there was no one else about. It wasnt until we left and we put our cases into the luggage room that we saw a washing machine/dryer that was for guests to use but no one had told us anything about it. The complex seemed to be extremly short staffed, with only a couple of cleaners, a handyman and a couple of receptionists. Its a shame this is run on a shoestring as it could be a lovely little place but I would say avoid these apartments if they cant even provide the most basic thing as a hot shower everyday and some basic communications from the staff.

Arrived 23rd December, given key to room 36, also chose to pay standard €15 for safe deposit box plus another €5 deposit. Arrived pretty late so just put cases in room then went for food. Room was cleanish & pretty basic with the usual wooden old furniture & 2 single beds. Kitchen area was ok & newish fridge was pretty good. 24th December no hot water & woke up to around 20 fly’s in our room. I killed them all using a spray that we bought & the blood splatters on the walk made the place look even worse. Spoke with receptionist & she sent (laurel & hardy ) the so called handymen who didn’t speak English & made hand gestures pointing at the roof. I thought both problems would be solved but nothing was done apart from them running the water & putting there hands under it like they expected it to get hot. No hot water for anyone for 3 days , lucky for us the outside showers worked ok & we managed to get a shower. As for the fly problem they moved us rooms (26) on the 26th & the room was so much better apart from the noise from next door , problem they have is the rooms all have jack & jill doors & you can hear everything from the next property, it’s like they’re in the same room & it’s absolutely shocking at times , especially if they’ve got the tv on or talking loudly.. Basically the place isn’t clean , has no soundproofing, no security, it’s as basic as you could possibly imagine. My biggest concern was they moved in another family to room 36 a few hours after moving us out. No way was this place fit for living in. Other people were complaining about the water being cold & threatened them with legal action.

Arrived 23rd December, given key to room 36, also chose to pay standard €15 for safe deposit box plus another €5 deposit. Arrived pretty late so just put cases in room then went for food. Room was cleanish & pretty basic with the usual wooden old furniture & 2 single beds. Kitchen area was ok & newish fridge was pretty good. 24th December no hot water & woke up to around 20 fly’s in our room. I killed them all using a spray that we bought & the blood splatters on the walk made the place look even worse. Spoke with receptionist & she sent (laurel & hardy ) the so called handymen who didn’t speak English & made hand gestures pointing at the roof. I thought both problems would be solved but nothing was done apart from them running the water & putting there hands under it like they expected it to get hot. No hot water for anyone for 3 days , lucky for us the outside showers worked ok & we managed to get a shower. As for the fly problem they moved us rooms (26) on the 26th & the room was so much better apart from the noise from next door , problem they have is the rooms all have jack & jill doors & you can hear everything from the next property, it’s like they’re in the same room & it’s absolutely shocking at times , especially if they’ve got the tv on or talking loudly.. Basically the place isn’t clean , has no soundproofing, no security, it’s as basic as you could possibly imagine. My biggest concern was they moved in another family to room 36 a few hours after moving us out. No way was this place fit for living in. Other people were complaining about the water being cold & threatened them with legal action.