Casas Heddy Well-being Resort in Puerto del Carmen

Avoid this hotel!! The room was riddled with flies which is disgusting! The food was either cold or over cooked. I paid for full board but ended up eating out everyday. The pool although heated was very dirty. The gym was also very dirty with visible dust and grime on a lot of the equipment. The location was shocking!! Its placed over a mile out from the main strip up an extremely steep hill. The nearest supermarket is 1 kilometre away also down the hill which made it difficult carrying shopping such as water back to the room. This holiday was advertised to me as a health and fitness resort yet upon arrival the first thing that I noticed was that I was the only guest under the age of 70 (I am 43). This was an extremely strange and uncomfortable experience

Worst hotel ive ever been to, arrived at 11pm on the Sunday night checked out the Monday morning at 9am, the place is so outdated I felt like I went back in time to the 70s, only positive the staff were really nice, avoid at all costs...

I was very disappointed with my stay. 😥 Several of the staff were lovely, but there were a few things which negatively affected my experience: 1.my friend had asked for a room next to me but she was placed far away on a dark lit pathway. 2.inbetween us there were many rooms empty it felt like a ghost town and scary walking at night. 3.at night no staff could be seen anywhere, when there was a power cut at midnight there was noone around at all. For a lone female traveller this wasn't good enough. 3. At the bar there wasn't any big bottles of water one day, the shops where at least 15 mins walk away. 4. The sachets of teas and coffees were never replaced when I attempted to get some more from the restaurant I was told off. 5. This morning when we left at 7.45 am breakfast was all out we had paid for the day, but we were not allowed to get anything to eat not even a croissant 6. It felt uncomfortable even helping myself to a coffee being watched 7. The evening bar closed at different times and twice we missed it. 8. I wasn't allowed to have a coffee on my sunlounger which I had never experienced before. This was supposed to be and advertised as a healing trip but it felt as though as soon as you checked in you were abandoned. I had emailed the hotel before my stay to say that this was what I was coming for as had some family trauma and bereavement.