Vik Hotel San Antonio in Puerto del Carmen

We have stayed in this Hotel on 2 occasions, and while the location is fantastic that is about the best this hotel has to offer. we have stayed in a room on the 1st floor just up from the lifts, while we booked 2 rooms we were given the interconnecting rooms. Whereas we had a room who had the interconnecting doors and the girls had a room across the corridor, well to say the least we heard everything from the optehr room even been woken up ealry hours with them coming in after a night out (conversation was loud and angry thats wjhat woke us up) also this floor is extremely nosiy with the cleaners from 8 am EVERYMORNING. The 2nd time we were on floor 3 much quiter. Rooms are very basic, no kettle, water or even cups/glasses supplied (bar 2 glasses in bathroom) pay for safety deposit. We had a sea view room, superior room???? dont know wjhat they call superior but no extra pillows supplied no water even if you arrive late at night... vending machine at teh lifts on floor 1 and the bar well its very outdated and the entertainment well is average they try but with so little poeple in such a large room its hard to get the atmosphere you would expect when everyone is on holidays. The room was cleaned and fresh towels supplied everyday i would not stay again as we gave it a second chance to see if we wrer too harse on the first stay but no we were not. FYI if you have issues with carrying bags or going upsators please make sure you state this at bookng as there are steps up to the 1st floor and the lifts This hotel is in need of major upgrading and has been left behind with all the other recent upgrades and develepoments going on in Lanza. We travel quiet alot to Lanzarote and have stayed in many hotels/apartments but will not saye here again.

Lanzarote and the resort were nice enough and very pleasant. The hotel experience and Jet2 providers were horrendous. We booked this hotel as it was advertised as a heated pool. No such thing! The water was so cold, you could not get into it. The whole reason of booking this trip which was £300 - £400 more expensive than other providers was the heated pool. The rude lady on reception, stated they were waiting for a part and it had been delayed. Other reviews clearly stated other people complaining the pool was not heated and it was advertised. We upgraded to a double room, we got a twin room after paying for the upgrade. They didn’t move us after going to reception. They even said we don’t offer an upgrade, the rooms are all the same. So I took the photos from the jet2 website and showed them. The reception lady, said Jet2 shouldn’t be offering that. That’s good, as we paid an upgrade to get just that. We paid for a sea view room. We got a side sea view room, where you could barely see the sea. Jet2 are horrendous when you try to communicate with them, as they are only interested in taking your money. All the guests complained about the very cold ( heated pool ) and indeed, nobody went in it, as it was very cold and unbearable. One particular older lady sat on the desk behind reception was exceptionally rude and if you check other reviews, she does tend to get a few mentions. Horrendous customer service. Food was plentiful, but being honest, it wasn’t kept very warm. Overall, the resort was nice, but choose another hotel that does what it says on the tin. The rooms are well overdue a makeover and have a stale smell, they are very dated. Charge you extra for a kettle, €6 a day. They also charge you for your safe. Better value elsewhere and try and avoid jet2, as they really don’t want to know once they have your money.