Phi Phi Natural Resort in Phi Phi Island

Positives - the beach is stunning ! In the north of Phi Phi so you avoid the Ibiza kids in main port/town/strip.

Staff are mostly kids, but super happy and helpful, lovely staff all around you. They never stop working or smiling. Gardens team are amazing as well.

Negatives -
The sunset pool should be closed ! Beyond dangerous ! See pictures added, far too much to list regarding damages and upkeep. The pool was not cleaned in the 3 days we spent here, same bandages floating around for days. I suspected they can’t clean due to the thousands of tiles lying on the bottom of the pool. Doesn’t stop the shower area being cleaned or love cables being made safe !

The bungalow we stayed in is old and tired. The beach front rooms look to have been updated, however you’ll have people walking past and looking in your room all day and night.

There is a clear feel and sign of neglect across the resort, much more so at the roof top pool (sunset pool). From what I gathered the has been no upkeep work in over 20 years.

This is a 3 star resort at most ! Watch out for the flying golf carts 24/7

We had a decent stay at this hotel. It seems to have been a 4* when it opened but I would say that it is pushing it to even rate it a 3. I want to mention first that the hotel is only accessible by boat and we had to get the ferry to the island and then haggle a 30 minute long tail boat. This cost us an extra 1400 baht, a price we didn’t know about when booking.

The hotel rooms themselves are lovely and it has great pools and beach access is a bonus. The shuttle bus to the rooms and back is also great and the drivers were all very friendly.

However, the staff did loose my rucksack on the last day. It turned out that staff had taken it to the ferry checkpoint but no one else who worked here were aware of that.

The restaurant for the hotel in the afternoon/evening was also very poor. It was one of the only options around, due to this area being very secluded. The restaurant prices were very expensive and the food was awful, this definitely gave at least one member of our group food poisoning. The breakfast restaurant is quite good and has a decent buffet selection.

The beach access was great, however the private beach was only accessible for a few hours a day due to tides. We went out at 8am and had to leave by 11am. Having said this, there is a longer beach which is always accessible next to the hotel.

Overall we had an ok stay, but we expected a lot more from a 4* resort and were disappointed. Do not eat at the restaurant. We would have personally stayed in central phi phi had we known the layout of the island prior to booking.