Bayview Resort Phi Phi Island - Beach Front Resort in Phi Phi Island

We have stayed at this hotel for the last 3 years and have slowly watched it decline and will not be returning. There has been no maintenance whatsoever over 3 years and the service has been terrible!
The location is fab and the setting beautiful but everywhere is really dirty and tatty. Our room wasn’t made up for 3 days despite asking daily. No fresh towels or water left or even toilet paper!
The beach towels, when they actually had some were covered in holes!
Such a shame

This was, unfortunately, one of the poorest hotel experiences I have ever had. In my personal opinion, the property requires a full renovation and should not operate in its current condition.

When returning to the hotel after dark through the jungle-like path, none of the lights were working, which felt unsafe. The pool area was extremely disappointing—there were only two worn-out sunbeds, no staff around, visible dirt, and the entire place looked abandoned and completely unsuitable for swimming. Even the sunbeds on our terrace had no cushions, and we were not provided with umbrellas unless we explicitly asked. The mosquito net in the bathroom was broken, and small insects and termites were coming out of the walls.

We experienced three room changes. Originally, we were supposed to stay in an ocean-view villa of about 45m². While the view was beautiful and the bed was nicely prepared with fresh towels, the rest of the room was in very poor condition. The bathroom was dirty, with grime around the shower area and what looked like animal droppings on the shelves. Small bugs appeared from behind the bed, and the sliding mosquito net on the terrace door was broken. At one point, when we tried to close the main door, a piece of it simply fell off, seemingly damaged by pests.

We also had to request umbrellas ourselves—one of them broke within a few hours, and the staff initially wanted to charge us for it, which felt completely unreasonable.

During the first room change, it seemed as though we were being moved to a significantly lower-standard room with a much worse view and the personel wanted to deceive us, a neglected patio, and an overall unattractive environment. We refused this option. The next room was technically the category we had booked, but still only marginally better than the first one which was overly disappointing. We were told it would be changed again the following day to a better one, but the staff later denied and claimed they cannot do it, having made such a promise a day before, so we decided to stop wasting our holiday time arguing.

The outdoor areas also appeared poorly maintained: no proper garden, visible rubbish around the paths, and several buildings looked like they were out of service. At times, the whole property felt closer to an abandoned place than an operating hotel.

Overall, this was the worst travel experience I have ever had, and based on my stay, I cannot recommend this hotel to anyone. In my view, it is in a condition that warrants a complete shutdown and renovation before welcoming guests again. Horrible is the best word to describe it.

The only thing good about this place is location as it is one of the very few places in phi phi that has a private beach access. Apart from this, all other things in this resort is a scam. The rooms are pretty small and bathrooms are not clean. They will charge you 300 THB per hour post 11 am checkout, which is unlike other good hotels. They have a habbit of saying “No” to every other thing you ask from them. Every single time climbing to your rooms is sort of good hike, which will also be a challenge. In short at this price you can easily find good hotels in Phi Phi