JC Kevin Sathorn Bangkok Hotel in Bangkok

I stayed at this hotel for one week with friends, in a Family Suite. The staff were very pleasant, always welcoming and helpful, which is a real positive point. The breakfast was also good, although the selection is quite limited for a hotel of this category.

However, I was extremely disappointed by the cleanliness of the rooms. For a 5-star hotel, this is simply unacceptable. The Family Suite was really dirty, and the bed sheets were not changed once during my entire stay, which is very shocking for this level of standard. Only the towels were replaced daily.

That being said, I would like to point out that the beds are extremely comfortable, which slightly made up for this negative aspect.

Check-in time was 2:00 PM. After more than 24 hours of travelling with a 3-year-old child, we arrived expecting to finally get some rest. Instead, we were left waiting for over an hour and did not receive our room until after 3:00 PM, only because the situation was escalated. Well you have to be loud sometimes, to get something done!

What I find unacceptable is the double standard: if guests check out late, they are charged immediately. But when the hotel fails to provide the room at the guaranteed check-in time, there is apparently no compensation and no accountability.

The reception staff, especially one short, thin lady, were extremely rude and unprofessional. Her response to our complaint was essentially: “If you want to cancel your booking, go ahead. I don’t care. You want the room or not? ” Well, what will you decide after long travel with a kid?

That is not the level of service anyone should expect from a hotel claiming to be 5-star.

Even worse, there was literally a waiting line for rooms. Checked-in guests were standing around waiting until housekeeping finished cleaning and then rooms were handed out one by one. I have travelled extensively around the world and have never experienced anything like this at a supposedly luxury hotel. With small children, this situation was especially frustrating.

The room itself was very spacious, but the overall condition was disappointing and clearly in need of renovation. There are many signs of wear and tear throughout the property. I also do not understand the purpose of having a large kitchen in the room if guests are not actually allowed to use it.

Breakfast was another major disappointment. On two mornings there was no normal buffet service, and guests had to order from a very limited à la carte menu with only a few uninspiring options. This is far below what should be expected from a 5-star hotel.

The location is also far from most attractions, meaning you will need a Grab or taxi for almost everything.

In summary, I cannot recommend this hotel. It is simply not a 5-star experience. Bangkok offers many significantly better hotels for only $10–20 more per night, and even many 4-star properties provide far superior service, organization, and hospitality.

The only thing deserving 5 stars here is the 7-Eleven around the corner.

I recently stayed at J.C. Kevin Hotel and unfortunately, my experience was disappointing. The facility is quite old and seems to be badly maintained. I encountered flies in my room, which added to my discomfort. The elevators were particularly problematic; they were slow and in dire need of maintenance, making getting around the hotel frustrating.

The staff appeared to be undertrained, lacking the professionalism one might expect from a hotel of this size. Additionally, the breakfast was far from satisfactory—it left much to be desired in terms of quality and variety.

On a positive note, the value for space was decent and pool is lovely. but the overall condition and service of the hotel need significant improvement. I hope the management takes these issues seriously, as the potential is there, but it requires urgent attention.