Hilton Maslak Hotel in Istanbul
✅ Multiple guests praise the breakfast as excellent and varied, with specific mention of local and international options and attentive service by staff such as Ilker. ✅ Several reviews highlight the professional, warm, and helpful staff, including named employees who made guests feel welcomed and supported throughout their stay. ✅ Rooms are described as spacious, clean, modern, and comfortable with panoramic views, contributing to a positive guest experience. ✅ The hotel's location in the business district is convenient for work trips and close to public transit, with easy access to shopping via shuttle service. ❌ One review reports poor management, unhelpful and condescending staff at reception, and cleanliness issues including hair in the bathroom and overall hygiene problems. ❌ Some guests mention the location is not central and lacks nearby attractions for leisure walking, requiring use of the metro or a drive to reach points of interest. ❌ Parking is paid and has had issues reported such as delayed barrier operation causing minor car damage, which some guests found frustrating. ❌ Noise from air conditioning units outside some rooms and nearby construction affected a few guests' comfort during their stay.
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Description
Hilton Maslak Hotel is a five-star business hotel established in 1999 and renovated in 2018, featuring 305 stylish rooms with panoramic city and sea views. The rooms are decorated in neutral tones and include a variety of types from Deluxe Double rooms to Presidential Suites. This hotel offers a range of facilities including a restaurant, bar, indoor pool, spa center, fitness area, and conference rooms. Guests can also benefit from services like currency exchange, car rental, and 24-hour security. Families will find paid babysitting and cribs available on request. The hotel accepts major credit cards and allows service animals, though pets are not permitted. Check-in starts at 14:00, and check-out is by noon. With its comprehensive amenities and modern design, it caters well to business travelers and families seeking comfort in Istanbul's new business district.
Location
Hilton Maslak Hotel is located in Istanbul's new business district, 10 km from the city center and 5 km from the Bosphorus. It is approximately 22 km from Ataturk Airport (IST). The hotel is near several restaurants like Domino's Pizza Maslak (155 m), Etiler Marmaris Büfe (155 m), and Eat (259 m). Public transportation is convenient, with the nearest metro station (M2 line) just a five-minute walk away. The hotel also offers complimentary shuttle service to Istinye Park, a shopping center located 5–10 minutes by car depending on traffic. The hotel stands 2.6 km from the sea, providing a balance between urban convenience and access to waterfront areas.
Tips
- Book a room away from the air conditioning units and construction areas to avoid noise disturbances.
- Use the hotel's shuttle service to easily reach Istinye Park for dining or shopping.
- If traveling with children, request a crib or babysitting service in advance, as these are paid options.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Cuisine: Chinese, American, Continental, Gluten-free, Halal, Vegan, Vegetarian, Local cuisine Opening hours: [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] 06:30-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property. - Pets: Pets are allowed on request Types of pets allowed: dogs Fee: €50.00 (approx. US$58.27) per room per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard, DinersClub, UnionPay, JSB
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Minibar
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Tour assistance
- Parking
- Swimming pool
- Indoor Pool
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
The distance to the sea is 2600 meters
Video: Welcome to Hilton Istanbul Maslak
Map
Reviews
We would also like to express our sincere appreciation to Mr. Süleyman from the bell team. He is a remarkable individual who provided outstanding assistance and made us feel genuinely welcomed.
Overall, the service and hospitality we received made our stay extremely pleasant, and we look forward to returning in the future.
The hotel itself is clean, modern, and very comfortable. The staff are warm and welcoming, and the check-in process was quick and easy. A big thank you to Mr. Ali from reception for his excellent service and hospitality.
Our room was spacious, spotless, and extremely comfortable. The service was prompt, and the housekeeping team did an outstanding job throughout our stay. The internet speed was great, and the breakfast was a must-try — offering a variety of delicious, mouth-watering options to start the day right.
Lastly, a heartfelt thank you to Mr. Ilker from the main restaurant — what a brilliant person! He assisted us with every request and always with a smile.
Ilker at breakfast – what a guy! I didn’t even need to ask — he would bring my family fresh juice and always made sure we had everything we needed. His excellent service and genuine care really made our mornings special. He’s an absolute asset to Hilton and a big reason why I’ll remember this stay so positively.
Taylan in Guest Relations was incredibly helpful, answering all my questions and taking time for a lovely conversation. He resolved my queries quickly and left a great impression with his professionalism and friendliness.
Nilay at check-out was also fantastic — warm, caring, and made sure everything went smoothly.
In the spa, Battak was amazing! He even helped my daughter with her float and was always smiling and attentive — truly an asset to the spa team. Erjul was very welcoming, and Neslihan was also great.
In the Executive Lounge, Ismail and Suleyman stood out with their kindness and helpfulness. Ismail especially — always smiling and ready to help — what a guy!
Overall, it was the staff who made this stay exceptional. Thank you to the entire Hilton Maslak team for such warm hospitality.
Overall, it’s a reliable hotel for both business and leisure trips. I definitely recommend it.
I’m a tourism graduate, and I’ve stayed in many hotels — but I’ve never experienced such poor management. For a globally recognized brand like Hilton, this was far below expectations.
The receptionist, Mr. Ali, was condescending and unhelpful. Despite having luggage, no one offered any assistance. The room failed completely in terms of hygiene — there was hair in the bathroom and overall cleanliness was lacking. We were expecting a clean and comfortable stay, but it was a total letdown.
It was our first time in Istanbul, and my friend made the reservation trusting the name of a 5-star hotel. After check-out, they even called us to demand extra payment, claiming there was lipstick on a towel — which was honestly ridiculous and shows how little they care about guest satisfaction.
With such a high accommodation fee, this level of service is unacceptable. I absolutely do NOT recommend this place — don’t waste your money just to be disappointed.
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Cafe and Restaurants near hotel
Frequently asked questions about Hilton Maslak Hotel
Are pets allowed at Hilton Maslak Hotel?
Pets are not allowed; however, service animals are permitted.
What types of rooms are available at this hotel?
Room types include 2 Bedrooms Family room, Double room, Deluxe Quadruple room, Deluxe Family room, Deluxe Double room, Deluxe Corner Double room, Executive Quadruple room, Executive Double room, Executive Corner Double room, 1 Bedroom Double Suite, 1 Bedroom Deluxe Double Suite, and Presidential Double Suite.
Is parking free at Hilton Maslak Hotel?
Parking is available but it is a paid service.
Does Hilton Maslak Hotel provide any shuttle service?
Yes, the hotel offers complimentary scheduled shuttle rides to and from Istinye Park shopping center.
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 12:00.
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