Sheraton Grand Atasehir Hotel in Istanbul
✅ Large, comfortable rooms with modern decor and excellent cleanliness, as noted by multiple guests. ✅ Friendly and helpful staff consistently praised, including receptionists Ayberk, Emreh, and Busra. ✅ Impressive breakfast buffet with a wide variety of fresh options and good quality. ✅ Facilities such as the heated indoor pool, sauna, and fitness center are highly rated, with the gym described as 'world class'. ✅ Convenient for business travelers due to proximity to offices and business centers in Atasehir. ❌ Several guests reported issues with the air conditioning system being centrally controlled and insufficient to cool rooms below 23.5°C. ❌ One review detailed serious hygiene concerns at the breakfast buffet, including uncovered food and improper temperature control leading to food poisoning. ❌ Misleading billing practices at the bar were reported, with cocktails being charged as individual components without prior notice. ❌ Fitness center maintenance was criticized for damaged equipment and lack of basic amenities like water and cups. ❌ Check-in delays and room allocation errors caused inconvenience for some guests.
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Description
Sheraton Grand Atasehir Hotel is a modern 5-star property built in 2015, located on the Asian side of Istanbul in the Atasehir district. The hotel occupies a 27-floor building with 165 rooms that range from Superior Double rooms to one-bedroom Presidential Double Club Suites. Guests can enjoy a variety of on-site amenities including a heated indoor pool, a spa and wellness center with sauna and massage services, and a fitness center equipped with world-class equipment. The hotel features several dining options such as a restaurant with buffet breakfast, a bar, cafe, and lounge areas. Business travelers will find meeting and banquet facilities, as well as a business center and concierge services. The hotel operates a 24-hour front desk with express check-in and check-out. Rooms are soundproof, air-conditioned, and designed to meet the needs of both leisure and corporate guests.
Location
Sheraton Grand Atasehir Hotel is situated in the Atasehir district, approximately 26 km from Istanbul's Sabiha Gokcen Airport (SAW). The hotel is surrounded by multiple shopping malls, including the nearby Watergarden Istanbul, which offers an hourly musical fountain and fire show after 8 PM. Metropol Mall is also close by, featuring a live shooting range for those interested. The hotel is not within walking distance of Istanbul's main tourist attractions, making it more suitable for business travelers or visitors with shopping interests. The nearest restaurant, Hen Coops, is just 300 meters away. Public transportation access is limited, so guests often rely on taxis or car rentals.
Tips
- If you prefer a cooler room, be aware that the hotel's air conditioning is centrally controlled and may not cool rooms to very low temperatures.
- For transportation, consider arranging a taxi or rental car, as public transit options near the hotel are limited.
- Guests should inspect breakfast buffet items carefully due to reported hygiene concerns and clarify bar pricing before ordering cocktails.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, MasterCard, JSB, DinersClub, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Outdoor furniture
- Upper floors accessible by elevator
- Reception desk
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Poolside bar
- Packed Lunches
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- French
- Multi-language staff
- Turkish
- Tour assistance
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Beach/pool towels
- Heated swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Golf course
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
The nearest beach is located on the distance of 4850 m. It takes 73 minutes To the beach!
The distance to the sea is 4370 meters
Hotel view
Video: Soner Metin - Sheraton Grand İstanbul Ataşehir Genel Müdürü | Sektörden Turizoom Yorumları
Map
Reviews
1. Serious hygiene issues at breakfast – resulted in food poisoning
I became severely ill for two days with what was clearly food poisoning, and the only possible source was the breakfast buffet.
The hygiene practices were shocking: food left uncovered, improper temperature control, and a general lack of any visible HACCP-standard procedures.
The photos I attached speak for themselves — including ingredients being prepared directly from supermarket packaging (such as mushrooms being cut straight from a plastic container, unwashed and uncleaned).
This level of food handling in a 5-star hotel is extremely concerning.
2. Misleading and unacceptable billing at the bar + refusal to refund
On my last evening, I ordered a simple Campari Spritz. Instead of charging the standard cocktail price, the hotel manually billed the components separately (multiple Campari charges + multiple sparkling wine charges) because “the cocktail does not exist in their system.”
This was never communicated to me before serving.
The result? Nearly 100 USD for three basic cocktails — something I would never have ordered had they informed me.
When I questioned the bill, the staff refused to give me a proper receipt and refused any refund, even though they acknowledged that the cocktail wasn’t in their POS system. This is not transparent, not professional, and not acceptable for a Marriott property.
3. Gym in very poor condition
The fitness center has no water, no cups, and several machines that are clearly damaged or poorly maintained. Definitely not up to Sheraton standards.
Overall
My stay was overshadowed by issues that should simply never happen in a 5-star hotel: unsafe food handling, lack of hygiene, misleading billing, refusal to provide receipts, and neglected facilities.
This property does not reflect Marriott’s quality or reliability, and I sincerely hope management will take immediate corrective action.
Rooms are comfortable, very clean. Great beds. Quiet. Only thing that could be improved is better functioning AC (system worked, but would constantly turn off e.g., overnight).
Gym / pool / spa are world class for a hotel.
The staff were extremely kind, helpful, and professional they really made me feel welcome. The room was very nice and comfortable, and I was receive a free upgrade from the Golden Member program Marriot Bonvoy to a better room, which I really appreciated.
Everything was clean, well maintained, and the service was excellent. I was very satisfied with my stay and would definitely recommend this hotel to everyone visiting Istanbul.
Even when I set the thermostat to 18°C, the system kept shutting itself off. The room was constantly warm and uncomfortable. I specifically choose five-star hotels because I like to sleep in a cold room and expect proper air conditioning, this was one of my main reasons for booking here.
When I complained, staff first tried to make excuses, but eventually admitted that the central cooling system simply isn’t strong enough to cool the rooms properly.
This is misleading advertising. Be aware: if you expect real AC, you won’t get it here.
A wonderful hotel with amazing service and the breakfast was amazing too high quality
Definitely booking again
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sheraton Grand Atasehir Hotel
What types of rooms are available at Sheraton Grand Atasehir Hotel?
The hotel offers Double Club room, Superior Double room, Deluxe Double room, Terrace Double Club room, Corner Double Club Suite, 1 Bedroom Executive Double Club Suite, 1 Bedroom Presidential Double Club Suite, Terrace Double Club Suite, and Grand Corner Double Club Suite.
Is Sheraton Grand Atasehir Hotel suitable for business travelers?
Yes, the hotel is well equipped for business travelers with meeting and banquet facilities, a business center, and proximity to local offices in Atasehir.
Does the hotel provide air conditioning in guest rooms?
The hotel features a central cooling system, but some guests have reported that it does not adequately cool rooms below 23.5°C.
Are pets allowed at the Sheraton Grand Atasehir Hotel?
Pets are not allowed, but service animals are permitted.
How far is the hotel from Istanbul Sabiha Gokcen Airport?
The hotel is located about 26 kilometers from Sabiha Gokcen Airport.
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Hotel prices for: July - August 2026 calendar
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