Five Palm Jumeirah Hotel in Dubai
✅ Exceptional and attentive service from staff like Khaled and Yoon, praised for professionalism and helpfulness. ✅ Well-maintained and visually appealing pool area with a lively party atmosphere, highly recommended for social guests. ✅ Spacious, modern rooms with comfortable beds and sea views in many suites. ✅ Delicious food options with quality presentation, including new Asian-themed restaurant Jade praised for ambiance and cuisine. ✅ Convenient location with easy access to the beach and Dubai’s key landmarks. ❌ Some guests reported maintenance issues in rooms such as leaking showers and broken fixtures. ❌ Incidents of poor housekeeping, including pest presence, were noted in at least one review. ❌ Service inconsistencies at pool bars with some guests feeling neglected compared to younger clientele. ❌ High prices for food and activities, with some guests feeling the value did not match the cost. ❌ Hotel atmosphere may not be suitable for families or quiet business travelers due to busy party vibe.
Rooms and prices
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Description
Five Palm Jumeirah Hotel in Dubai is a stylish 5-star property established in 2017 on the artificial Palm Jumeirah island. The hotel features 477 rooms across 17 floors, including a wide range of options such as Superior Double rooms, Luxe Suites with sea views, and multi-bedroom pool villas and penthouses. Guests have access to a private sandy beach just 15 meters from the hotel with free sun loungers and umbrellas along the 200-meter shoreline. Dining options include three restaurants serving Italian, Chinese, and international cuisine, alongside three cafes and two bars. Families will find dedicated facilities like a kids’ club, playground, and children’s pool. The hotel offers extensive amenities such as three outdoor pools, a fitness center, sauna, Jacuzzi, and a spa center. Free parking and WiFi come standard, with additional services including currency exchange and conference facilities. The staff includes Russian speakers, and a deposit is required upon check-in. Check-in is from 15:00 and checkout by noon.
Location
Five Palm Jumeirah is located on the Palm Jumeirah island in Dubai, approximately 21 kilometers from Dubai World Central (DWC) airport and 32 kilometers from Dubai International Airport. The hotel is 22 kilometers from Dubai Mall and Burj Khalifa, and 9 kilometers from Mall of The Emirates. Nearby dining options include KYO Restaurant & Lounge at 161 meters and Wagamama restaurant 300 meters away. The hotel’s private beach is just 20 meters from guest rooms, providing easy access to the sea and sunbathing areas. This positioning offers a balance of beach relaxation while remaining within reach of Dubai’s main attractions.
Tips
- Book a sea view suite for impressive vistas and a more relaxing experience.
- If traveling with children, take advantage of the dedicated kids’ facilities but be aware the hotel’s party atmosphere may not suit all families.
- For poolside service, plan to order drinks early as some guests have noted delays during busy periods.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Continental Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of AED 2,000.00 (approx. US$544.54) is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 14 days after check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Electric car charging
- Room service
- Family room
- Smoke Detector
- Bathtub
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- German
- Russian
- English
- Italian
- French
- Multi-language staff
- Arabic
- Chinese
- Tour assistance
- Karaoke
- Nightclub
- Sun Deck
- Parking
- Swimming pool
- Outdoor pool
- Private beach
- Beach/pool towels
- Public beach
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Gym
- Doctor
- Massage
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 20 m. It takes 0 minutes To the beach!
The distance to the sea is 120 meters
Hotel virtual tour
Video: FIVE Palm Jumeirah Dubai
Map
Reviews
A special thank you to the reception team who made my experience even better. They were incredibly helpful, polite, and professional throughout my stay. Their coordination was perfect — check-in and check-out were smooth and efficient, and they were always ready to assist with any request.
The level of hospitality and attention to detail really stands out. I felt welcomed and well taken care of from start to finish. I would highly recommend this hotel to anyone visiting Dubai and I’m definitely looking forward to coming back again!
What I appreciated most was how comfortable and valued I felt throughout. Nothing felt rushed, and every part of the experience was handled with care and expertise. It’s rare to find a place that combines skill, professionalism, and a genuinely warm approach so effortlessly.
I would absolutely recommend Yoon to anyone looking for top-tier service and a consistently positive experience. I’ll definitely be coming back!
The rooms were excellent, the location is perfect, and the service was outstanding.
I would especially like to thank Khaled from the reservation team.
He was extremely professional, helpful, and supportive throughout my stay.
Khaled went above and beyond to assist me and made everything smooth and easy.
His attitude, kindness, and dedication truly made a difference and enhanced my overall experience.
Thank you, Khaled, for the exceptional support, and thank you FIVE Palm Jumeirah for such a great stay.
Highly recommended!
To me, a hotel's true 5-star status isn't tested when things go perfectly; it is tested when things go wrong. It is about how the management team works together to turn a stressful situation into the premium experience you pay for.
My stay had a rocky start with some room location issues and a significant kitchen mix-up with a dessert. However, the way the team handled it was exceptional.
I want to specifically commend the Duty Manager, Mr. Mustafa. He didn't just apologize; he took ownership. He immediately upgraded me to a Sea View suite (which completely saved the trip), personally corrected errors on my mini-bar bill, and ensured I was comfortable.
Furthermore, when I had an issue with a food order, I didn't just get a refund—I received a personal apology from both the Chef and the Supervisor. That level of accountability is rare.
If you are looking for a hotel that actually listens to its guests and cares about their satisfaction, FIVE Palm Jumeirah delivers. Thank you to the team for turning this around. And last but not least special thanks to Rajesh, Eka and many more you worked hard, effortlessly, flawlessly and with love and care! Thank you/terimah kasih!!
The staff are extremely friendly, helpful, and professional, always smiling and making sure guests feel welcome.
The food and drinks are delicious, fresh, and well presented, with a great variety to choose from.
Overall, it’s a perfect place to relax, enjoy great service, and spend quality time in a beautiful setting. Highly recommended!
The hotel is very trendy and aims clearly on young wealthy (male) guests only. And we (couple, average 45), got a feeling off very unwanted. For example at the pool could ask 4 times for a menu or a drink, and still receiving nothing. Waiters prefer to chitchat with other younger guests. So we ended up spending our time mainly outside off the hotel. Overall, spending more than 800,- euro a night in this hotel was defenetly not worth it!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Five Palm Jumeirah Hotel
What room types are available at Five Palm Jumeirah Hotel?
Room types include Superior Quadruple room; Superior Double room; Superior Double room with partial sea view; Luxe Quadruple room with sea view; Luxe Double room with sea view; Double Junior Suite; Double Junior Suite with sea view; 2 Bedrooms Skyline Suite with sea view; 3 Bedrooms Skyline Suite with sea view; 3 Bedrooms XL Terrace Pool Suite; 4 Bedrooms XL Terrace Pool Suite; 2 Bedrooms Luxe Suite; 1 Bedroom Luxe Double Suite; 2 Bedrooms Apartment; 2 Bedrooms Apartment with sea view; 3 Bedrooms Apartment; 1 Bedroom Double Apartment; 4 Bedrooms Pool Duplex; 3 Bedrooms Pool Beach Villa; 4 Bedrooms Pool Beach Villa; 5 Bedrooms Pool Beach Villa; 2 Bedrooms Pool Townhouse; 2 Bedrooms Pool Penthouse; 4 Bedrooms Come Play Pool Penthouse; 4 Bedrooms Pool Penthouse Duplex; 5 Bedrooms Pool Penthouse Duplex.
Is there a private beach at the hotel?
Yes, the hotel has a private sandy beach located 15 meters from the building with 200 meters of shoreline. Guests have free access to umbrellas and sun loungers.
Are children allowed and what facilities are available for them?
Children of all ages are welcome. The hotel offers a children’s pool, kids’ club up to 16 years old, children’s animation, playground, children’s chairs and buffet in the restaurant, and baby cots on request free of charge. Paid nanny services are available.
What is the deposit policy at the hotel?
A fixed deposit of AED 2,000 (approx. US$544.54) is required at check-in. It is refundable within 14 days after check-out to the original payment method.
Does the hotel offer any party or nightlife atmosphere?
Yes, the hotel is known for its lively pool parties and nightclub, often attracting a young, social crowd. Some guests mention a busy, party vibe especially around the pool area.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 174 USD The best time to book is August 20, with rates starting from 128 USD