Avonmore Hotel Cartwright Gardens in London

Terrible experience, unsafe and no assistance! AVOID IF YOU CAN. I arrived at the property at 5:30 pm. I was given a code for the main entrance, which worked. My room was the only room (out of about 10) without an electronic keypad, relying instead on a physical key but I was given a code instead and the key wasn’t provided. I contacted the property via Booking messages and initially received replies, but they never answered the phone, even when Booking tried to call them. I was sent on a “treasure hunt” to look for the key in a desk drawer near the shared kitchen and on the fridges of two shared kitchens, but the key was nowhere to be found. BTW Leaving a room key in a drawer or in a shared kitchen area accessible to anyone is unacceptable from a safety perspective. I remained flexible and suggested a temporary solution, offering to stay in a smaller room for three people instead of the five booked, as the rest of my group was arriving the following day. This was ignored. After hours of waiting and multiple follow up messages without answer, I was told they “understand the urgency” and they were “checking with their team” and then received no further communication. I was left outside until 10:30 pm. The issue was resolved only thanks to Booking, which after 3 phone calls (each with a 20 minute wait) refunded me and helped me book another hotel late in the evening. Poor organisation, unsafe key handling, and non-existent customer support. Not recommended, avoid if possible.