The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago in Chicago

I know it's famous from the SNL sketch, but I didn't think it was anything special outside of that. The food was no better than a Burger King or something and the whole place is pretty informal, making it pretty hard for first-time visitors to figure out how it works. It wasn't super clean either. I don't know why it has such a popular reputation.

Do not go here. My wife and I went to the bar and were completely ignored. When we were acknowledged it took forever to order anything. Once we did order something I had to ask for silverware and was given paper napkins not proper utensils. Our server Eileen was more interested in talking to her friends then serving her guests properly. I’ve never given one star and if I could give zero I would. Awful service, awful staff and the worst PF Chang’s I have ever been to. Do Not Go Here. They treat people like trash. The napkins were what I was given when I asked for proper utensils.

My fiancé and I went here last night. We were seated in an area where 3 servers were available. Not one acknowledged us for 15 minutes. We saw a hostess make a round of the area and approach a server. We overheard table 3 needed to be seen. 5 more minutes had passed and I approached that same hostess. She said they were “working” on it. Out of respect and good service, an apology would have been nice. Instead, a server just showed up and acted as if nothing happened. We didn’t even have water!

Only reason its 1 star is that there is no 0 star option. Ordered from there for delivery. After one hour of wait, I receive an e-mail that the delivery was successful, although I still hadn't received the food. Turns out they delivered it to an incorrect address, not even close to mine (found out from Amazon Restaurants not from them as they wouldn't even answer their phone when I tried to notify them). Of course didn't receive any apology or compensation from their side either. terrible!

Overpriced tourist trap that caters to unsuspecting yahoos who don't know any better.

This place is a joke
Cocktails are terrible
The table was dirty wet and sticky
We had 3 different type cocktails and all 3 were just disgusting
Food: fries for 18$, server brought spoon for dessert without napkin and put it on the dirty table.
Also ordered grilled octopus, it actually tasted pretty good but it was cold
So if you are looking for a place to make a couple nice pictures u can go here
If you are looking for a restaurant don't ever go here, you will just wasted your time and money

Awful service. No assistance or apology offered from manager. Spent over $500 on lunch for 7 people, never received part of the order. Were told 30 minutes after we ordered that they were out of mussels. So, like fools, we ordered the Benjamin burher($100) instead. This was not brought to the table for 40 minutes. Overall terrible experience. Would not recommend.

One star only for the view.
Absolutely everything else, to a T, was awful.
We came with a party of four. They didn't have two of the drinks on the menu available. The one drink we ordered, which they "had available" was not brought to us. Instead they took the liberty of bringing us a completely different drink.

They also didn't have food items available. We ended up ordering a lobster roll which was $36 for a bun that was 95% filled with veggies and 5% with a measley substance that was supposed to pass off for lobster.

Two of us ordered a Plate of Octopus, which turned into a scavenger hunt of finding an actual octopus piece on the plate, among the 95% of veggies. A more accurate description would have been - a plate of lettuce and Cabbage in a gravy of sauce , with a garnish of octopus. Zero flavor.

Last and absolutely worst - service! Incredibly slow. I. E. They brought out our appetizer at the END of our meal. With no apology or acknowledgment of their mistake. My meal was brought about ten minutes after everyone else's. Again, no attempt made to appease the customer. The terrace was unbelievably cold and they told us we couldn't sit in an area near the gas lamps because that area wasn't served.

All in all. Extremely overpriced, with awful service and cheap substitutes for what a meal at the price listed should be. Avoid.