8.9
Excellent
245 USD
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Swissotel - Chicago in Chicago

🌍
United States, Chicago, 323 E Wacker Dr
● Center: 5 km
🌞 Beach - 12 min
☎ Phone: +1 312-565-0565Show

Rooms are spacious and exceptionally clean with great views of the city, lake, and river. Helpful and friendly staff, especially noted at the front desk and valet service. Fitness center equipped with new machines and offering stunning views. Hotel offers a variety of room types, including large suites like the Vitality and Executive Corner Suites. Convenient parking options and proximity to Millennial Lakeside Garage. Mandatory daily resort fee of about $30 that must be charged to the room and partially reimbursed only if used at the hotel. Some guests reported issues with smoking odors in supposedly non-smoking rooms and inconsistent staff responses. Limited on-site café options and no swimming pool, which some visitors missed. Parking is expensive ($60 per night) and can be difficult to access. Occasional reports of unrefilled shower gel and unfriendly staff attitudes.
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Classic Double room with city view
Classic Double room with city view
Air conditioning and private bathroom
Beds:
559 USD
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Classic room with city view
Classic room with city view
Private bathroom
Beds:
587 USD
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Classic room with river view
Classic room with river view
Private bathroom
Beds:
638 USD
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Classic Double room with lake view
Classic Double room with lake view
Wireless internet, air conditioning and private bathroom
Beds:
667 USD
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Classic room with lake view
Classic room with lake view
Private bathroom
Beds:
695 USD
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Pinnacle Double room with city view
Pinnacle Double room with city view
Air conditioning and private bathroom
Beds:
736 USD
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Pinnacle room with lake view
Pinnacle room with lake view
Private bathroom
Beds:
789 USD
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Pinnacle Double room with lake view
Pinnacle Double room with lake view
Air conditioning and private bathroom
Beds:
802 USD
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Premier Corner Double room
Premier Corner Double room
Wireless internet, air conditioning and private bathroom
Beds:
821 USD
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Classic Quadruple room with city view
4 x
Classic Quadruple room with city view
Private bathroom
Beds:
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Classic Quadruple room with lake view
4 x
Classic Quadruple room with lake view
Private bathroom
Beds:
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Classic Quadruple room with river view
4 x
Classic Quadruple room with river view
Private bathroom
Beds:
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Classic Double room with river view
Classic Double room with river view
Private bathroom
Beds:
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Pinnacle room with city view
Pinnacle room with city view
Private bathroom
Beds:
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deals
Pinnacle room with river view
Pinnacle room with river view
Private bathroom
Beds:
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deals
Pinnacle Quadruple room with city view
4 x
Pinnacle Quadruple room with city view
Private bathroom
Beds:
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deals
Pinnacle Quadruple room with lake view
4 x
Pinnacle Quadruple room with lake view
Private bathroom
Beds:
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deals
Pinnacle Quadruple room with river view
4 x
Pinnacle Quadruple room with river view
Private bathroom
Beds:
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deals
Pinnacle Double room with river view
Pinnacle Double room with river view
Air conditioning and private bathroom
Beds:
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Double Junior Suite
Double Junior Suite
Private bathroom
Beds:
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Executive Corner Suite
Executive Corner Suite
Private bathroom
Beds:
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Executive Corner Quadruple Suite
4 x
Executive Corner Quadruple Suite
Private bathroom
Beds:
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Executive Corner Double Suite
Executive Corner Double Suite
Private bathroom
Beds:
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Presidential Double Suite
Presidential Double Suite
Private bathroom
Beds:
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Swissôtel Vitality Double Suite
Swissôtel Vitality Double Suite
Private bathroom
Beds:
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Skyline Double Duplex Suite
Skyline Double Duplex Suite
Private bathroom
Beds:
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Kids Suite
Kids Suite
Private bathroom
Beds:
1 329 USD
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Lifestyle Corner Double Suite
Lifestyle Corner Double Suite
Private bathroom
Beds:
1 369 USD
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More rooms

Description

Swissotel - Chicago is a four-star hotel built in 1988 and renovated in 2012, offering a high standard of cleanliness rated 10/10 and excellent location with city, lake, and river views. Guests can choose from a wide variety of room types, including suites such as the Executive Corner Suite and the Skyline Double Duplex Suite. The hotel features facilities like a fitness center with new equipment, a spa and wellness center including sauna and massage, and multiple dining options including a restaurant with buffet service. Families will appreciate the children’s playground and family rooms, while business travelers have access to meeting and banquet facilities and a business center. Pets are allowed on request with a fee. The 24-hour front desk and concierge service are highly rated for helpfulness. Overall, Swissotel - Chicago combines spacious rooms, modern amenities, and attentive service, though some guests have noted a mandatory daily resort fee and occasional issues with staff attitudes.

Location

Swissotel - Chicago is located at 323 East Upper Wacker Drive, just 323 meters from the Chicago Architecture Center. The hotel is within walking distance of Millennium Park and the waterfront, with Ohio Street Beach only 800 meters away. Nearby dining options include the hotel’s own Swissotel Chicago restaurant and The Palm - Chicago, both located within 20 meters. The hotel is 121 kilometers from Plymouth Airport (PLY), making it accessible for travelers arriving by air. Guests will find convenient access to city attractions and lakefront activities due to its central location along the Chicago River.

Tips

  • Book a room on a higher floor for better views and a quieter experience away from elevator noise.
  • Consider parking off-site to avoid the $60 daily fee and tight parking spots.
  • Bring your own toiletries and water to avoid high prices and limited availability at the hotel.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: A la carte [Mon - Fri] 06:30-10:30 Open
    [Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property.
  • Deposit Policy: Deposit required A fixed amount of US$100.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
  • Pets: Pets are allowed on request Types of pets allowed: dogs Fee: US$50.00 per pet per night
  • Service animals: Service animals are allowed on request
  • Age Requirements: The main guest checking in must be at least 21 years old
  • Paying at the hotel: MasterCard, Visa, AmericanExpress
  • Check in time: 15:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Computer
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Newspapers
  • Ticket assistance
  • Gift shop
  • Express check-in/check-out
  • Garden
  • Television in lobby
  • All Spaces Non-Smoking (public and private)
Rooms
  • Non-smoking rooms
  • Room service
  • Family room
  • Indoor Fireplace
  • Cable TV
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Bathtub
  • Shower
  • Linens
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
Services and amenities
  • Iron and board
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Telephone
  • Iron
Meals
  • Bar
  • Breakfast
  • Breakfast in the room
  • Cafe
  • Restaurant
  • Restaurant (buffet style)
  • Coffeemaker
Internet
  • Internet access
Languages Spoken
  • Spanish
  • German
  • English
  • French
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Billiards
  • Hiking
Parking
  • Parking
  • Garage
Pool and beach
  • Spa tub
  • Next to the beach
Business
  • Business center
  • Event facilities
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Fitness facilities
Beauty and wellness
  • Massage
  • Sauna
  • Spa
Kids
  • Babysitting and childcare
  • Children's playground
  • Family/Kid Friendly
Pets
  • Pets allowed (under 5 kg) (surcharge)

The nearest beach is located on the distance of 800 m. It takes 12 minutes To the beach!

Video: Swissotel Executive Chef on WGN Chicago

Map

Reviews

Cleanliness
Amenities
Location
Service
12.04.2026 Guest
Hotel was beautiful. Beautiful room and view. Shower was definitely made for tall people haha. But the stay was amazing. Staff was so helpful with parking. Definitely will be back.
29.03.2026 Guest
Nice hotel in great location. Affordable parking in Millennial Lakeside garage just a few blocks away.
16.03.2026 Guest
The room was super clean, we had a great view . Definitely enjoyed the stay.
26.02.2026 Anonymous
Great location and view. The staff are very helpful and friendly. Definitely will come again.
13.02.2026 Tottenham48
The room was quite spacious, and the staff were friendly. I really enjoyed my stay here.
14.01.2026 UCARLAW
Great location, friendly, kindly staff, fantastic rooms, excellent cleanliness, comfortable beds, great view, beautiful view of Chicago Downtown, very good gym, all the equipment is new, truly an excellent hotel.
05.01.2026 Guest
The hotel exceeds my expectation! The room is quite large with good amenities, and it gives me $50 dining credit. So I have a big breakfast and the avocado toast in the restaurant is absolute good. The front desk is also really nice and friendly. I feel really worthy and the hotel is well architected with good location. Definitely recommend it to others!
31.12.2025 Guest
This is such a terrible experience that I can’t not to share with you (sorry for my style).
First of all the service is awful starting from the reception and following with the rest. Maybe the bartender was the only one who cared for guests.
But what was really shocking is that the hotel is making obligatory to add almost 30 dollars a day to the bill, no matter whether the services were used by you or not!!!
This is a new system and you can’t refuse to accept the terms. The trick is that you should charge the drinks, sandwichesX chocolate whatsoever to your room and only then you’ll be kind of reimbursed 15 usd a day - only for the meals, candies, juice, etc!!! But, if you haven’t bought anything on these 15 usd at the hotel’s bar or restaurant, or if you forgot to charge it to your room account - the money is totally lost. In other words this is an impudent imposed service which you can’t refuse or resist or rebel. The answer is: if you don’t accept such conditions please leave the hotel then 🫣🧐😡
29.12.2025 Guest
My family loved it. Ut the only complain is if you are by the elevator you might hear the noise, but they switch my room without any problems
28.12.2025 Henrychang
The scenery is absolutely beautiful, I'll definitely choose this place again next time I'm in Chicago!
Share your experiences, help others make the right choice!
Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!

POIs near hotel

museum
Chicago Architecture Center (5 min)
Offers exhibits and tours exploring Chicago’s architectural history and innovations.
memorial
Jean Baptiste Point Du Sable Homesite (6 min)
Memorial marking the site of Chicago's first permanent non-indigenous settler's home.
museum
McCormick Bridgehouse & Chicago River Museum (6 min)
Museum detailing the history and mechanics of the DuSable Bridge on the Chicago River.
memorial
Site of Fort Dearborn (6 min)
Historic location of Fort Dearborn, a significant early military fort in Chicago's history.
museum
American Writers Museum (7 min)
Dedicated to American literature with interactive exhibits about notable authors.

Cafe and Restaurants near hotel

restaurant
Restaurant «The Palm - Chicago» (0 min)
323 East Wacker Drive
restaurant
Restaurant «Swissotel Chicago» (0 min)
323 East Wacker Drive
Reviews
24.06.2023 Ivette
Amazing hotel! Every staff member I interacted with super courteous and kind. The hotel is beautiful! Room was comfortable and had great view. Very well located. The only thing is that at check-in it would’ve been helpful to receive instructions on how to use the elevators, first ride was a bit confusing… totally recommend this hotel.
The hotel had signs about their environmentally friendly practices and not using single use plastics, but the rooms had single use shampoos and shower gel.
20.06.2023 Goonie
Very nice hotel. Large work space if you are working in the room. Everything worked like it should have, clean and fresh. Loved the hot water heater for tea. I hate having to run water thru a coffee maker for my tea. Front desk had my room even though I checked in at 9 am, very professional and courteous. Meeting room and function services on point.
20.06.2023 Dan
This is one of my favorite hotels to stay at in the city. The bed in this hotel is hands down the best I’ve ever slept in. Everything here is high quality, and the amenities are awesome. The staff are always pleasant and super helpful (especially Cedric the valet!) The fitness center is nice but I really miss the pool. I would consider it a top hotel in Chicago!
15.06.2023 Charles
Rooms were clean and as advertised. Staff was helpful, friendly and professional. Common areas appeared to be clean and well maintained. I did see some other reviews complaining about pricing for additional (like $10 for a box of bottled water in the rooms). I found an easy walk around solution is to drink your favorite beverage at another place of choosing nearby. While the hotel was not memorable, sometimes that’s a good thing
14.06.2023 Vik
Great location, great views! The higher the floors the better! The fitness center is located high in the sky with amazing views of Navy Pier and the city and the lake and the river. They also boast “wooden” room key cards, a cool talking piece.
restaurant
Restaurant «AMUSE» (0 min)
323 East Wacker Drive
restaurant
Restaurant «Dunkin'» (1 min)
303 East Wacker Drive Suite C-09
restaurant
Restaurant «FireLake Grill House and Cocktail Bar» (2 min)
221 North Columbus Drive
Reviews
19.11.2017 Samir
Wonderful staff, very pleasant service, fantastic breakfast. Simple menu with incredible taste on the standard breakfast items. Good coffee too!
10.06.2017 Joe
Mob Mentality was at Filini! Great staff. Great drinks.
01.03.2017 Ashley
DO NOT EAT HERE! I took my husband here for his birthday and it was not a great experience. Yes, we were seated right away. The decor and modern feel makes this place look like it has potential to knock your party out of this world, but that's the best part. It took 20 minutes for our table to be waited on and we were the only group in the place. We ordered our food and waited from 45-60 minutes before food was served. When the food came, some of it was cold others over cooked. Everyone was upset. They attempted to provide us Champagne for a toast, but the champagne tasted bad as well. Most of the glasses we left completely full on the table. Overall, it was a bad experience. DO NOT GO HERE.
17.02.2017 Paula
Amazing experience and food! Highly recommend!
13.02.2017 sara
Great food ! Great service ! Loved the dessert !

Frequently asked questions about Swissotel - Chicago

What types of rooms are available at Swissotel - Chicago?

The hotel offers a wide range of room types including Classic rooms with city, lake, or river views; Premier Corner Double rooms; various Pinnacle rooms and suites such as the Executive Corner Suite, Presidential Double Suite, and Skyline Double Duplex Suite.

Is parking available at the hotel?

Yes, free parking is listed among the services, but some reviews mention a $60 per night fee for parking with in-and-out privileges.

Are pets allowed at Swissotel - Chicago?

Pets are allowed on request, specifically dogs, with a fee of US$50 per pet per night. Service animals are also permitted.

Does the hotel provide breakfast and what are the times?

Breakfast is served a la carte from Monday to Friday between 06:30 and 10:30. Breakfast is closed on weekends and additional fees must be paid at the property.

Is there a resort fee or any additional mandatory charges?

Yes, there is a mandatory daily resort fee of nearly $30 charged regardless of usage. It can be partially reimbursed if you charge meals and drinks to your room account.

Hotel prices for: August - September 2026 calendar

The average hotel price this month is 397 USD The best time to book is August 10, with rates starting from 374 USD

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