463 Beacon Street Guest House in Boston

If I could give NO stars I would. This is a charming old home in Boston, however it was FILTHY! I had to clean the bathroom before I would even consider staying. I read reviews that said it was old and worn, which is not a problem, but filth is! The first night was self check in, so there was no one to call. On Monday morning I went down to the front desk and complained and they said that the maid would come up and clean. I was at a conference all day and when I returned at 10:30 pm, no one had been to my room to clean. I ended up staying 2 nights in a nearby hotel with another conference attendee's room. I received a very small credit back on my 4 day stay for $1000, which does not make me happy. The only good thing I can say is that it is in a great location.

First of all, the hours when staff were suppose to be there was completely wrong from the website. They slash their staff hours for off season leaving the place vacant from early afternoon and on but never indicate this on their website. We got an email saying that our room key would be in a drawer in the lobby. We get there, use the passcode emailed to us to get in and find the room keys for multiple days with their day of check in. First of all, this seems like a poor idea to me. It means anyone can just get into your room before you get there. Secondly, our key wasn't even in the drawer. There were two emergency contact numbers, but no one ever answered after repeated calls. I even left messages and no one bothered to call back. We are looking all over, trying to find anyone to help us. I hear noise in the locked office and I start knocking on the door. We then start pounding on the door before a cleaner FINALLY opened it. It took us at least an hour before anyone responded to our yelling for assistance and pounding. We finally get to our room and it seems quite small (not that we expected much) The shower in the shared bathroom had mold all along the edges. The only reason I give this place 2 stars is it's location and the fact that the one time we interacted with an employee (during check out because there was almost never anyone there) he was very nice and helpful.

This was the worst experience I had in a bed and breakfast. My room was neglected and dirty. It is a shame for owners that try to make a place friendly and welcoming. Just check out the pics. No further comments need to be added I believe. (I think the shower is the same that you can find in camping places).