Kimpton Theta New York - Times Square by IHG in New York

Very happy with the service. Clean, kind, knowledgeable and always brought me items when I requested them. The concierge is always willing to assist, there’s security at the doors. Parking available - use the park and pay package with the room. A small breakfast kiosk on site as well. Easily accessible to the metro and many eating locations. I was happy with the stay for the price.
The room is a 3.5 quality room. Small but cozy. The beds are acceptable and the room is clean. The bedding is clean but not the best quality. I suspect it’s over starched? I bring my own sheets anywhere I go anyways. The windows do open but our side didn’t have screening duo to exterior work being done and they need access to the scaffolding. The curtains block out all the exterior light and the windows are thick and block out 80% of the street noise. But it is New York and a busy place.

Right at the Heart of the City!

This is a centrally-located hotel right in the middle of the busy city of New York!

The costs are justifiable based on the quality of the hotel. Also, the subway is right around the corner, which can take you to various parts of New York at low fares (is it $2.70?).

The lobby area is beautifully designed with an artistic touch and great for photos!

I can’t remember if they charged breakfast separately!

Also, there are so many pocket-friendly restaurants right outside/opposite the hotel. And, a liqor store right ahead 🙈!

We’ve stayed at this property many times throughout the years. The location is excellent for what we like to do in NYC. Theater, etc. The parking next door is convenient and reasonable, especially this time, as it was combined with our room rate. The rooms are spacious enough, but pretty tired. The hallways are dark. I requested a new shower curtain, as the original one smelled damp and moldy. That was replaced immediately. I’ve had the shower curtain replaced at this property before at previous stays as well. All was very adequate until late last night I encountered a huge cockroach on the floor in the bathroom under the sink. My husband trapped it under a cup and then we placed the wastebasket on top of it. It was past midnight and we didn’t want to call the front desk. By the way, the phone in the room did not work. When checking out this morning we mentioned the bug encounter and were chastised for not having reported it last night. The checkout clerk was totally unfriendly and not sympathetic. No customer service. We were not offered anything for the unpleasant encounter. This was in contrast to the lovely bell staff who have been there for the many years that we have been coming to this property.

The location was excellent and staff were very nice, however the bed and pillows were awful. We didn't sleep well our entire week. The room was clean and our housekeeper was a gem; always asking if we needed anything. I appreciated the gentlemen at the door checking for guest keys in the evening too. Just get better beds & pillows. We can overlook minor decor issues or the need for paint touch ups or a new non-rusting bathroom door, but we do not like to give up on our sleep.

The staff was so friendly. The location was amazing and my room was very clean. The gift shop is pricey however right next to the hotel is a 24 hr food store. We will definitely be back.

We were given early check-in by requesting it after 8am (as instructed at the time of booking) and waiting for the rooms to be cleaned beginning at 9:30am. We got our room at 10am. We were thrilled to get some much-needed rest after a delayed overnight flight from Oregon. We were given a voucher for 2 complimentary bottles of water as the on-site restaurant was under renovation & closed. The 24-hr Times Square Diner directly across the street has amazing service, a large & diverse menu with large portions, and was very affordable in comparison to nearby restaurant options. Our room was a large corner king suite with full-size sofa and a view, but the bathroom was quite small. The door nearly hits the toilet which was snugly against the tub side, so it was uncomfortable for either of us to sit squarely on the toilet. The bathroom does not have a vent, so we showered with the door open. The bed was comfortable, but the carpets could use replacing due to excessive stains. The notepad on the desk still had bank information written on it from a prior guest. It made us question the quality or attention of the cleaning/turnover service. Our view was great as we were situated on a corner looking directly down a busy, marquis-fulled street. It was a great stay for the 1 night and the hotel location will be one we remember for future stays. Highly recommended, because despite any issues.... it has been our best stay in NYC to date. I realize that doesn't say much for the other hotels, but that has been our experience. We can sacrifice a small bathroom for the size of our room. It was fairly quiet until around 8/9am when construction began, but still fairly quiet after as we were located quite far from the noise. Would stay again & would stay longer for a reasonable price.

VERY LONG, but for anyone wondering if they should stay at this Hilton location-- no questions asked. YOU SHOULD! (very clean & AMAZING staff) Here's my personal reason why:

When I first arrived and checked into NYC i went to my Hilton Garden Inn Times Square hotel and I was greeted by the SWEETEST woman that worked the front desk. As she checked over my information she saw on my reservation that I flew in from Tampa, Florida (she also picked up on beat red face from crying previously because of all the news I was hearing throughout the day about Hurricane Irma moving westward). After she kindly apologized for the circumstance and tried lifting my spirits, she went to the back to get her manager who too was also one of the KINDEST humans I have ever met. They not only cut the price for my stay for any additional time I needed at their hotel but offered myself & my team any kind of voucher they had to make our stay "as comfortable as possible". After all was said and done at the front desk, the manager personally walked me all the way to my room and consistently offered his prayers and anything else he could give to help our situation which I was so incredibly appreciative of and taken back by his more than customer service hospitality. Before he left me at my door, he said something that I will forever remember which was "I know you're very sad and scared right now but just know that people care".

Moral of the story- It might not seem like much, but when you're in a position that you feel so helpless and someone is kind enough to show compassion and empathy to a stranger, it restores your faith in humanity and makes you realize of how there really is more good than bad in this world. It seems like today's news & society is filled with so much negativity and hostility that it's hard to believe that in big city like NYC, there are people kindhearted enough to tell a random individual that they genuinely "care".

So to wrap this up, a huge THANK YOU to the Hilton Garden Inn Times Square Manger, Maurice and front desk worker, Ms. Audowa. I am beyond grateful to have met you both at the time I did :)

#lovewhatmatters