Days Inn by Wyndham Washington DC/Gateway in Washington

As a Platinum Wyndham Rewards member who typically books with points, I had high expectations for my stay. My state-hopping journey across the U.S. began in Washington, D.C., but unfortunately, this experience did not meet the standards I’ve come to expect from Wyndham.

Upon arrival, I was disappointed by the lack of a warm welcome. As someone with a background in hospitality, I understand how important it is to engage with guests, provide clear check-in instructions, and make them feel at ease. However, the front desk service was minimal, and I was left standing without much guidance or interaction. I didn’t feel the usual level of hospitality I’ve come to expect.

The room itself also fell short of expectations. It didn’t appear to have been thoroughly cleaned before our arrival. I found a piece of plastic stuck to the floor, and the toilet paper hadn’t been replaced, just a small amount left from the previous guest, with an extra roll provided. These small details can have a big impact on the guest experience.

To make matters worse, the view from the room was less than ideal, with ongoing construction happening right behind the building.

On a positive note, the Filipino maintenance staff member was very accommodating, which I appreciated. Breakfast was also a pleasant surprise and quite good.

One important note for future guests: the hotel operates on a no-cash policy for transactions, including sundry items, so be prepared to use a credit card.

While I was only looking for a one-night stay, and it wasn’t a complete deal-breaker, I had hoped for a higher standard of cleanliness and service. Given Wyndham’s reputation, I believe more attention to detail and hospitality is needed. I hope these issues are addressed so future guests can have a better experience.

This was by far my worst hotel experience ever. The property is located in a very sketchy area, right next to railroad tracks — meaning trains pass by multiple times a day and night, making it nearly impossible to relax. The walls are extremely thin; we could clearly hear other guests’ conversations, children running around, and even people arguing and shouting. If you’re hoping for a peaceful night’s sleep, this is not the place for you.

The beds were uncomfortable, with squeaky frames and rock-hard mattresses that left me waking up each morning with terrible back pain. To make matters worse, there were several occasions when we had no running water — no way to shower, brush our teeth, or even flush the toilet. When I brought this to the attention of the front desk, the receptionist simply said, “That’s an outside issue, it doesn’t have anything to do with us.” There was no apology, no sense of concern, and certainly no effort to make things right.

I would never recommend this hotel to anyone. If you currently have a reservation at La Quinta, do yourself a favor and cancel it now — you’ll be glad you did.

Unfortunately I cannot recommend staying at this location due to sketchy neighborhood, dirty, and constant smell of weed in front of hotel. Staff were friendly for our 3 day visit to DC. Donald at the front desk gave us good recommendation for lunch while we waited for our 3:00 check in. They are strict with that unless you pay.
Rooms were clean and roomy except no place to open up luggage except on the bed or floor. The free breakfast had great waffles, but eggs had strange taste and could not eat them. Thank goodness Donald helped us get bacon for breakfast which was not normally served.
Although we did not drive we noticed they had a gated parking lot for a fee. Hope they can do something to help people feel safer.