Lucky Bansko Aparthotel SPA & Relax in Bansko
✅ Guests consistently highlight the spa facilities as excellent, with heated pools and professional massage therapists praised multiple times. ✅ The hotel staff receive frequent commendation for their friendliness, professionalism, and helpfulness, contributing to a welcoming atmosphere. ✅ Families appreciate the extensive children’s facilities including playgrounds, kids’ clubs, and child-friendly menus, making it suitable for visitors with young children. ✅ Several reviews note the high quality and variety of food, especially the buffet breakfast and the Italian and fondue restaurants. ❌ Some guests report inconsistent housekeeping service, with cleaning delayed or requiring requests after the first days. ❌ Reception service has been described as understaffed and occasionally unhelpful, with issues such as misinformation about ski pass sales causing inconvenience. ❌ Rooms show signs of aging, with complaints about old furniture, small TVs, and problematic bathroom water pressure. ❌ The hotel’s distance from the ski gondola (1.6 km) is a minor downside, though mitigated by shuttle services.
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Description
Lucky Bansko Aparthotel SPA & Relax is a stylish 5-star complex built in 2007 and renovated in 2010, offering 115 well-appointed rooms across two buildings. The hotel features a large 1,000 m² spa center with heated pools, multiple saunas, jacuzzis, and a range of paid wellness treatments including massage and cosmetic procedures. Families will find extensive kids facilities including two children’s pools (one indoor, one outdoor), a kids’ club with separate areas for ages 1-4 and 4-14, paid nanny services, and child-friendly dining options. Dining options on-site include three restaurants serving Italian, Swiss, and international cuisine, alongside two bars. The property provides free shuttle buses every 30 minutes to the ski lift station 1.6 km away and to the city center. Rooms range from studios to presidential suites, many with kitchenettes. With a 9/10 rating, guests often praise the spa quality, food variety, and friendly staff, though some note occasional issues with housekeeping and reception service.
Location
Located at 4-10 Kir Blago Todev Street in Bansko, the hotel is 450 meters from the town center and 1.6 km from the ski lift station. It lies approximately 94 km from Sofia Airport and 145 km from Plovdiv Airport. Guests benefit from free shuttle buses to the gondola lift every 30 minutes and regular evening shuttles to the city center. Nearby dining options include Cafe The London Pub (123 m) and Mehana Banski han restaurant (162 m). The hotel is positioned at the beginning of Bansko, making it accessible yet slightly removed from the busiest nightlife areas.
Tips
- Plan your arrival with some flexibility around check-in times, especially if arriving late, as reception can be understaffed.
- Use the free shuttle service to reach the ski lift since the hotel is 1.6 km away from the gondola.
- If traveling with children, take advantage of the well-equipped kids’ club and pools to keep them entertained.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: US$33.91 per pet per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Electric car charging
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Indoor Fireplace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Vending machine
- Microwave oven
- Packed Lunches
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- English
- Multi-language staff
- Tour assistance
- Bike rental
- Barbecue grill(s)
- Karaoke
- Hiking
- Fishing
- Sun Deck
- Parking
- Swimming pool
- Spa tub
- Indoor Pool
- Water fun
- Seasonal outdoor swimming pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Ski storage
- Ski passes available
- Ski facilities rental
- Ski shuttle
- Skiing
- Ski school
- Pets allowed
Street view
Video: Lucky Bansko Aparthotel SPA & Relax, Bansko, Bulgaria
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Frequently asked questions about Lucky Bansko Aparthotel SPA & Relax
How far is Lucky Bansko Aparthotel SPA & Relax from the ski lift?
The ski lift station is 1,600 meters from the hotel, with free shuttle buses running every 30 minutes.
What types of rooms are available at this hotel?
Room types include Presidential Double Suite; 2-bedroom Apartment; Lux Double Apartment; Standard Double Apartment; Standard Plus Double Apartment; Executive 2-bedroom Quadruple Apartment; Executive Double Apartment; Executive Lux Double Apartment; Lux Double Studio; and Standard Double Studio.
Does the hotel have facilities for children?
Yes, it offers two children’s pools (indoor and outdoor), a kids’ club with separate rooms for ages 1-4 and 4-14, a playground, child menus in restaurants, and paid nanny services.
Are pets allowed at Lucky Bansko Aparthotel SPA & Relax?
Pets are allowed on request with a fee of US$33.91 per pet per day.
Is breakfast included and what type is offered?
Breakfast is served buffet style daily from 07:30 to 10:30, but the fee is not included in the room price and must be paid at the hotel.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 128 USD The best time to book is August 8, with rates starting from 110 USD




























































































