Hotels with heated pool in Bansko

The beds are comfortable and bedding and towels were changed everyday. The hotel has a nice swimming pool, sauna and steam room which was a nice benefit after a long day skiing

We've been going to this hotel for 10 years and this was the worst cleaning. This year food was much better than last year. Pool is finally fully renovated (last year it was still work in progress)

We stayed in March in a deluxe 2 bedroom suite which had a great view and very comfortable. The beds were comfortable too. It is a great location for the ski lift and a walk into Bansko town

Again if you are expecting a high end restaurant meal then you will be disappointed but it was exactly what we were looking for. Overall for the money we paid I couldn’t fault it and would hapilly return

Room, and the toilet, or specifically toilet seat, could be much cleaner. Toilet seat had "desinfected" label on it, but was dirty. Cups left by the kettle still had coffee on them🤢

We stayed half board and found both the breakfast and dinners to be good quality home cooked food, with a nice selection of meats, vegetables, salads and desert

I was particularly impressed by the way the hotel manager handled an unpleasant situation involving a family with two very young children who had unknowingly booked through a fake travel agency and arrived without a valid reservation

She not only found a solution but treated the family with remarkable care and empathy, as if they were close friends. It was clear that she has the ability to make every guest feel special and truly looked after

Every request we made was met with personal attention. Before our arrival, we casually mentioned by phone that we would need an electric kettle, and without any further reminder, it was already waiting for us in the room

Everyone was friendly and helpful, not only professionally trained and polite, but also sincerely warm and attentive toward the guests

Friendly staff and comfortable apartments. Free Wi-Fi everywhere and fantastic views. There is an indoor pool and jacuzzi, a games room and a gym. Highly recommended.

My friend and I visited this hotel for the first time on New Year’s Eve 2026, and we truly enjoyed every minute of our stay

They even opened the lobby bar for us half an hour early on our departure day, so we can have coffe before our driver picked us up! You can tell these folks really love their work there and care for their guests! On a side note only thing that I found a bit disappointing was the lack of AC but to be honest it's understandable because it's a ski resort and well summers there didn't used to get warm

But once we got to the rooms we were unpleasantly surprised, as they don't look like in the pictures. The bathroom is extremely small and very far away from a 4-star rating

The receptionist (the elder one) was also reluctant to help when we had a problem with the slots machine in the game room. Also, the pool water is not as warm as expected

The hotel is out of Bansko, on the way to the mountain, the area is quiet, with great views and nice. The kids could walk around and have fun in the nature. The hotel has a spa area and a pool (depth 1

The breakfast buffet has everything you will need for a full breakfast. The staff is smiling and helpful. The hotel is kids friendly, only have to be careful in the pool area

Organized a training at the hotel, the atmosphere was cozy and professional; the rooms, views, and location were amazing; food was awesome (also the vegetarian food was diverse!); but most of all staff was super friendly and helpful! Everyone in staff! The housemaids, the receptionists, the restaurant managers, the barmen

The hotel’s spa center was definitely a highlight — modern, well-maintained, and perfect for unwinding after a day of exploring. The variety of pools and saunas made the experience even better

Great hotel with great spa! The buffet is really big, and for sure you will find something to eat. The temperature in all the building is very good, allows you to relax and never gets cold. Will definitely visit again!

Such a wonderful place in the heart of Bulgaria. Exceptional buffet with high quality service from the staff. But the SPA is the place where the hotel really shines. All kinds of saunas, pools, steam baths etc

Our stay at Grand Hotel Bansko was absolutely amazing! The staff were incredibly friendly and helpful, the room was spacious and cozy, and the spa area was pure bliss. The food was delicious and varied

My stay at Grand Hotel Bansko was truly enjoyable. The spa center is very impressive — spacious, modern, and beautifully maintained, offering a relaxing atmosphere that made the experience even better

There is no comparison to any other hotel in this city. The ATMOSPHERE, the CUISINE, the SPA, the ROOMS - all were beyond my expectations. The food was different for every single meal of the day

Wonderfully refreshed apartments and pool. The sun was shining and the National Park was breathtaking. The hotel/ apartment was first class and looks great after clear investment

Hotel was busy, but plenty of space to sun worship or take a dip in one of its several pools. Staff on the ball and nice and clear

For me it was lovely to have the pool and sauna and a place that was out of town and away from the noisy nightclubs so that we always slept well. Our favorite restaurants were The House and Leonardo

The town of Bansko has grown a lot since I last visited 13 years ago and has a good selection of excellent restaurants and great Apres ski, virtually every venue we went to has some kind of live music at some point in the evening

After reading the reviews on trip advisor I was worried about the trip that I had planned to Razlog, but I was really impressed when I arrived. This hotel has had a refurb and the rooms were of good quality

They were clean comfortable and very warm. The photos are accurate it is a lovely place and of a much higher standard that some places I have stayed in whilst skiing in the alps

The staff is very polite, predominantly from Asia, and the housekeepers even cleaned the children's playground, which is a commendable hotel policy! There are many well-built playgrounds for children, and the large area of the complex allows for pleasant walks

There are 3 warm water pools in perfect condition, with a view! The inside pool is big, well maintained, and has perfect temperature. Our family really enjoyed our stay in this wonderful place

We had a 2 day vacation in the hotel. First of all , all areas we saw were cleaned (even some ladies were non-stop moping water near the inside pool)

The view from every corner is amazing and breathtaking! We did a shuttle tour around the golf court, and it was mesmerizing! Our kid had lots of playgrounds to choose from - bouncy castle, inside playground, outside playgrounds, kids cinema

As we stayed during one of the hottest weeks of the year, the room temperature was 28 degrees Celsius and there was no air conditioning. However, it was cool outside at night, and the open window allowed for normal sleep

One of the best things we noticed was the STAFF! EVERYONE was kind, polite, with a smile, always ready to help or cooperate. The personnel always had an eye out for all of our needs

The rooms are comfortable and spacious. To the city center to go 15-20 minutes. The hotel has fast WiFi, free bus to the lifts, Luggage storage inventory. There is a swimming pool, sauna, Turkish bath

Nice hotel with good spa and pool but not so clean rooms

Very large clean rooms. Swimming pool - spa for max 10 persons. Only one elevator. Small breakfast room. Nothing to do except spa. Not even a desent bar. Very far from the center. Just for a sleep.

What are the disadvantages were seen: 1) the Cleaning was done so himself (on the first day, in General, a dead bug lying on the floor), the bed refueled so that I would not have ran at all 2) the Hairdryer did not work properly (turns off after ~30 seconds of work) 3) the water Pressure in the shower leaves much to be desired Overall, the hotel is fully justified

Lovely hotel about 25min walk from the gondola area, clean rooms mostly friendly staff, cleaners are lovely (1 was super helpful every day and went beyond the call of duty due to a friend - dont ask) lovely views

At the reception given bathrobes and Slippers. The food is tasty, left a good impression. + Beautiful view from the window. Very polite, English speaking staff

Very calm and peaceful place. Have a good outdoor pool in the summer with beautiful mountain view. Pet friendly.

Kind staff, great swimming pool, valuable for the money.

Very friendly and accommodating staff. The spa center was nice and clean. The gym was surprisingly well-equipped. Decent breakfast options at the buffet. Great stay overall.

Nice, clean, comfortable place with very kind personal and many relaxing options. Thanks, we will see again!

It is clean, comfortable, good looking, BUT not well maintained. Some furnitures are dirty, some facilities are broken. It is 3 km away from Bansko and Razlog, near the main road, near a forest and small river.

Perfect place for rest. It's quaet and peacefull. The barthender from pollbar is awesome.

The spa area was excellent, and the heated pool was especially enjoyable, perfect for relaxing while taking in the mountain scenery

The amenities are clearly the real strength of this hotel, designed to help guests fully unwind and appreciate the natural surroundings

The staff were warm, welcoming, and very attentive, which made our stay even more pleasant. Food prices were reasonable and met our expectations, good quality without being overpriced

The staff, the cleanliness, the talented chefs, and the stunning view all contributed to our memorable experience. It's a 5-star gem, and we're eagerly planning our return for another enjoyable stay

We stayed at Katarino Spa Hotel in Razlog, Bulgaria for just one night, and honestly, we wished we had extended our stay

We visited for a second time and didn't leave disappointed! Everything was perfect. Clean rooms, spa and pools, perfect service and very nice hotel staff. And the food is great too with a lot of locally produced products

Christmas meal which was supposed to be special, actually was not. The pool was clean, at good temperature but with too much chlorine (it smelled more than usual at least)

There was still plenty of snow on the piste, but the sun never stopped shining. Wonderful Holiday, and revived us all for our return

We had a two-day family break there, at Christmas in a really spacious two-room apartment. We enjoyed the extra space and the view to the mountains. We paid for half board so we ate dinner as well as breakfast

Very comfortable and large reception area. There is a ski shop in the spa centre which even does training as well as equipment hire. We came for a month in mid February

The hotel was clean, the service was good but the food was always cold no matter the time. It's a pity because the food was fresh and well prepared. The desserts were not varied and a bit disappointing

I live across the street in the aspen resort. In Terre small outdoor swimming pool, a lot of people. Their car Park in principle, there is, by contrast, can be cleaned only a few cars

Me and my girlfriend came to stay here for 2 weeks. Had a lovely time here! The room was spacious, bed was a bit hard but not too bad, pillows werent great but again not too bad

Despite having a full kitchen there's no cooking utensils so a bit useless. The spa space is clean and pleasant with a hot pool, a small swimming pool, two saunas and a steam room

Would highly recommend !! Lovely staff especially Nico who was so helpful giving us recommendations on where to visit and making us amazing drinks with lovely conversations

Room and hotel was nice and clean, rooms are extremely hot so I would recommend turning your heating off when you arrive the heating from the rest of the hotel will keep your room warm

it was really hot there but once we figured out how to put the heating off it was fine. Location was brilliant not too far from the gondola and the main street

The pool jacuzzi and sauna was perfect after a day on the slopes! We did have a few times where there was a unruly family in there splashing in the pool and getting our stuff soaked which was annoying but we just made sure we went there when there were no kids as its open until 9 at night

Cold swimming pool and SPA area air temperature was 25 degrees during the winter. Air conditioning system doesn't work- no fresh air and humidity is like 99. Children play zone looks like ghetto.

It's not bad. The personal is OK, but the food is not that good. I personally like the rooms - they are big and good looking. For winter this place is amazing!

The poll was warm but with to much chlore the apartment wasnt so clean. The food was very good. The waiters were not so polite. Passable. Although the price was good

Good location and very friendly staff! Reasonable food variety!

The swimming pool was actually warm, the bar had new furniture and was well stocked. The atmosphere is more friendly and some outside and inside hot tubs have been added

The rooms are large and had a kitchen. Very spacious compared to the Alpes. The hotel was very quiet when we stayed there in early March. Staff were very friendly and helpful. Wonderful views of the mountains

Breakfasts were fine too but we mostly left before breakfast because they started at 8. 00 am and the gondola opened at 8. It would have been better if breakfast was at least 30 mins earlier

Just back from a fabulous holiday in bansko with friends and family ( teenagers). We went half board which was great with 5 boys, and the dinners were delicious

It was so handy to have dinner ready when you come down from the slopes hungry. A dip in the huge jacuzzi before dinner was very relaxing for the tired muscles

You can walk to town for bigger selection of food but you will pay more! There was no shuttle bus to the gondola but it’s only 5 min walk to the ski road so plan your rentals then ski down to the gondola or get a taxi direct to the top avoiding the morning queues

Breakfast on the other hand was very good, a lot to choose from. Another minus is the pool water, not warm enough but otherwise very nice and clean

Very good place to stay! Hosts are really nice and friendly.

Spacious, autonomy, Parking, clean

Great location, spacious, clean and well maintained villas. The staff is very friendly and helpful. The reason for the 4 star rating is the dinner which was always served cold

We have been there from 3 to 9 January. Very clean and nice apartment. Very good food and variated food, the swimming pool is big and the water is always warm and good for swimming. The employees were above expectations

Great time with great view. The room is clean and spacious, and all the facilities work properly (you don't see it in every hotel, unfortunately) All in all 10/10 Would definitely come back to this hotel.

The rooms are very comfy and very clean. Spa and swimming pool was great, but they dont change dirty towels and i didnt see lifeguard. Food and stuff was ok, but can be better

First impressions were good although there is no reference to parklands hotel and pool, which is what we booked, it's actually parklands aparthotel. The rooms are really great no complaints at all so far

The location of the hotel is great and everything is clean and comfy. Free transfer to and from the gondola with Mak Mak who is a great guy. Kids are very loud at the pool area and the jacuzzi is occupied for very long

Great value for money, large spacious apartments very clean. Good service the spa is really nice. They have shuttle services from the hotel to the gondola and back

Great location for those skiing, just 8 minutes from the gondola and restaurants. The sauna and swimming pool, plus the pool and ping pong table were nice to unwind. Some rooms are a bit outdated, but overall very clean

Last but not least, the sauna and pool were a touch - especially after a long day of ski/snowboarding - huge value for money

We had some issues with staff regarding the check-in time, parking, no english speackers. Sauna its not worthed, the pool is not heaten. I would not choose this hotel for the wellness facilites

In fact a member of the group asked for a cab to go to a spa but as one wasn't available the hotel staff dropped them off free of charge. We would definitely stay here again if we come back

A group of 18 of us booked this place for 5 night for our ski holiday. The rooms are very spacious and clean. Location is great as its very close to the Gondola and all the ski shops

It's also within walking distance of all the bars and restaurants. The breakfast wasn't bad but not too much variety. Customer service was exceptional

It was our 3rd time there and the 1st since they got their 5th star. The Hotel is situated close to downtown (walking distance). The Delux apartment we had was very nice, clean and cosy

I am disappointed by the fact that the hotel insisted until the very last moment that lift passes could be purchased directly from them — even in the email I received right before check‑in — and it turned out this was not true

The room was clean and the hotel is very beautiful especially the spa. The only downside is that it is far from the gondola but there is a shuttle every 30 minutes in the morning so it's fine

There is also a fully stocked kitchenette with everything necessary to prepare food on our own. The bathroom had a bath, with an extremely weak water pressure that changed from cold to scalding hot on its own

Also the bath is much too tall and it was hard to get in and out, but that's a Bulgarian thing. The bath was the main problem with the room, but we managed fine. The temperature in the room is nice and cozy

We stayed in the hotel for 8 days with 2 kids ages 8 and 10 for a ski vacation, and had a nice experience. It had some positives and some negatives, and overall I think it's a solid 3 stars

Cheap (went during off season), nice location, pool was good, otherwise fairly average. Our room had white "curtains" and it was very bright outside at night. The place was obviously built in a rush

Excellent value for money hotel

It is very clean. The appartment was spaciouse, clean, had a great view. The swimming pool was clean and good for swimming. We will definitely come back. The testaurant offered a lot of food options.

The jacuzzi, the sauna, the hamman and the very large pool, not forgetting the small fishes taking care of your feet or massages, help you relaxing before the dinner

Nice stay First room had a very bad bed. But when we ask for a solution whe got a new room. Rooms are basic but very clean. Very frendly people at the reception and restaurant. Breakfast and dinner is very good.

Then three places with a different ambiance offer drinks till middle of the night without disturbing the rest of other hosts. Service is perfect, efficient and helpful

Very nice hotel, beautiful rooms, good service, food is decent, pool is nice but small and Spa is perfect.

The SPA was very clean , warm water in swimming pool - suitable for children Very kind and helpfull staff

And above all, it is one of the few hotels that can provide a VIP ski pass, which will save you from the unimaginable queues at the gondola entrance

Rooms are large, beds are very comfortable. The pool is very nice and the water is warm enough to swim with kids

And above all it is one of the few hotel which can provide VIP skipass which saves you from the unimaginable queues at the entrance of the gondola

Excellent! Very good food, clean, beautiful spa and last but not least, the staff is very kind and attentive to the needs of the customers.