Astoria Grand Hotel in Sofia
✅ Rooms are generally clean and some guests found them comfortable with good views and spacious layouts ✅ Reception staff is often described as friendly and helpful, particularly in arranging taxis and providing local recommendations ✅ Rooftop restaurant offers beautiful panoramic views and a unique experience transitioning from restaurant to nightclub ✅ Breakfast has a decent variety for some guests, with coffee from machines and a continental-style selection ✅ The hotel allows pets on request with a moderate fee, which can be a plus for travelers with animals ❌ Frequent complaints about poor air conditioning or heating controls causing uncomfortable room temperatures ❌ Several guests report outdated or malfunctioning room features such as safes, showers, and ventilation systems ❌ Breakfast quality is inconsistent, with multiple mentions of cold food and limited variety not matching a 4-star standard ❌ Service issues include slow room readiness at check-in, unfriendly or rude staff members, and insufficient cleaning frequency ❌ The hotel’s atmosphere is sometimes described as unsafe or unpleasant due to the presence of shady visitors and noisy nightlife on the top floor
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Description
Astoria Grand Hotel in Sofia is a 4-star property with a rating of 8.6/10 that offers a variety of room types including Premium Double rooms with city views and several suites. The hotel features a lift and a rooftop restaurant that provides panoramic views of the city and Bulgarian mountains. While the hotel has been renovated in recent years, guest reviews reveal a mixed experience: some praise the spacious rooms, cleanliness, and friendly reception staff, whereas others note issues such as inconsistent air conditioning, dated decor, and occasional maintenance problems like malfunctioning safes and showers. Breakfast quality varies according to guests, with some appreciating the variety and others finding it below expectations. The hotel includes a casino on the ground floor and allows pets on request for an additional fee. Overall, expect a centrally located hotel with decent amenities but be prepared for variable service and facility conditions.
Location
Astoria Grand Hotel is situated on бульвар Генерала Эдуарда Ивановича Тотлебена in Sofia, approximately 8 km from Sofia Airport (SOF). The hotel is within comfortable walking distance to the city center, about 15 minutes on foot. Nearby dining options include the restaurant Пицария „Италия“, located just 228 meters away with a solid rating of 8/10. Its location offers easy access to Sofia’s main attractions and shopping centers, making it a practical base for exploring the city. Despite being just outside the immediate center, the flat terrain allows for easy walking trips to key points of interest.
Tips
- If you prefer quieter nights, consider requesting a room away from the top floor due to the nightclub noise.
- Arrive prepared for possible delays at check-in and clarify room readiness with reception.
- Bring your own kettle or iron if required, as these items are not provided in rooms.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Continental [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: BGN 50.00 (approx. US$29.10) per pet per night
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Security guard
- Early check-in
- Late check-out
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- TV
- Safe (in room)
- Accessibility features
- Wheelchair access to restaurant
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Iron
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Airport transportation
- English
- Casino
- Parking
- Fax machine
- Conference Hall
- Gym
- Pets allowed
Video: ASTORIA GRAND HOTEL Sofia, Bulgaria
Map
Reviews
Unfortunately, our stay at this hotel was a letdown from the moment we arrived.
• Strong cigarette smell throughout the hotel made it very unpleasant.
• Air conditioning was not working, which made sleeping extremely uncomfortable.
• Rooms are small and poorly soundproofed — we could hear people talking near the elevators.
• Only one pillow per person, and no extras were available.
• We requested a large bed, but were given two small beds that weren’t even pushed together.
• Breakfast was below average – not much variety or quality.
• The rooftop restaurant has a nice view, but service was discriminatory. We were denied entry for wearing open-toe sandals, even though others with slippers were allowed in. It felt unfair and inconsistent.
Overall, it was not a comfortable or welcoming experience. I would not stay here again.
Probably will not take this hotel next time I'm in Sofia.
The room: was comfortable. Our safe did not work. We reported it and were told we could change rooms or have it repaired the next day. We chose to wait until the next day. It was not fixed.
Breakfast: was good. Plenty of options. Coffee good from machine. Staff friendly and very busy.
Alegro Lobby Bar: the female bar person working in there was extremely rude. And she didn't make the cocktails with all ingredients listed. I was very nice in my request and she was still rude. She was like that to many members from our travel group. Service gets 2 stars because of this staff member
AC doesn't work. They fixed the system and it shows that temperature is 18 degrees but there is no visible vent in the room. There is a vent behind the curtains and it is not working. Room is very stuffy and hot due to this. They don't even give a kettle for hot water. When i asked for a kettle, they said that they don't have it. I can't belive why a 4 star hotel cannot even give a kettle or iron box. These are basic stuff that every other 4 star hotels offer.
I'm very disappointed with this hotel. Location is not that great too. Everything is far.
Overall not more than two stars for the hotel acceptable.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Astoria Grand Hotel
Are pets allowed at Astoria Grand Hotel?
Yes, pets including dogs and cats are allowed on request with a fee of BGN 50.00 (approximately US$29.10) per pet per night.
What types of rooms can I book at Astoria Grand Hotel?
The hotel offers Premium Double room with city view, Classic Double room, Classic Double room with city view, Premium Double Suite, Classic Suite with city view, and Astoria Grand Double Suite.
Is there a restaurant at the hotel?
Yes, there is a rooftop restaurant that offers views over Sofia and Bulgarian mountains, which also functions as a nightclub in the evenings.
How far is the hotel from the airport?
Astoria Grand Hotel is located approximately 8 kilometers from Sofia Airport (SOF).
What is the breakfast service like at the hotel?
Breakfast is continental style and served daily from 07:00 to 10:00. Additional fees apply and must be paid at the property.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 89 USD The best time to book is August 19, with rates starting from 81 USD
































































