InterContinental Shanghai Expo by IHG in Shanghai

Third time here, and I'm very disappointed! I won't be coming back again.

Reason: We were staying as a family with children and I booked half a month in advance, specifically requesting a twin room. However, during check-in, I was told that whether I'd get a twin room would depend on availability on the day. This is the first time I've ever encountered such a response; previously, when I checked in elsewhere, requests were noted during booking or confirmed via phone. If a twin room couldn't be provided, it would have been helpful to know in advance, as it's really inconvenient when traveling with kids.

The front desk staff's response was: "Then go stay at another hotel... Or we can refund your money..." I was speechless; it felt like they were just giving up.

Even though I live in Shanghai, it's a huge city, and this hotel is quite a distance from my home. If they couldn't accommodate my request, a heads-up via phone or email would have been appreciated.

During our stay, another guest was asking a question at the concierge, and the first staff member's response was also perfunctory, almost rude. I thought that even though this five-star hotel is a bit old, I was paying for the service, but the service was terrible. The same front desk staff member who checked me in this time was also the one who checked me in on my first visit and even asked me for a good review. This time, *he he*...

Facilities: The hotel opened in 2010 and hasn't been renovated, so the facilities are a bit old, but it's very clean.
Environment: The river view suite offers an excellent view of the Lupu Bridge and Xuhui濱江 (Xuhui Riverside) across the Huangpu River. You can also see the 'Lujiazui trio' (the three iconic skyscrapers), making for a wide-open vista.
Service: 1. The service response was quick. Although the bathtub not draining properly caused a slight flaw in the overall check-in experience, they ultimately resolved the issue well and offered appropriate compensation.
2. The breakfast selection was extensive, and the chef clearly has high standards for the quality of the food served. The staff were also very prompt in clearing and cleaning tables. Even with many people, everything was well-organized.
3. The executive lounge not only offered soft drinks and beer but also provided full bottles of chilled white wine, which was a nice touch. The lounge overlooks the Huangpu River, and the view is fantastic.

The hygiene was good, and the river view was excellent. There's also an internal villa available for viewing, making it a worthwhile visit. The food selection was rich and of high quality, with fresh squeezed juice available at breakfast. The service was outstanding; we even received a free upgrade to a suite. A very pleasant experience overall.

I'm currently abroad for work and couldn't be there to celebrate with her, so I remotely booked a room night plus a double dinner deal at this hotel. I wanted them to experience a local staycation, and the entire process exceeded my expectations in a delightful way!

Service: Due to the time difference, and being worried my parents might encounter issues during check-in, I contacted the sales representative, Jennie, in advance. She was incredibly patient and meticulous throughout, answering all my questions, often even on weekend evenings. We had to adjust the check-in date and dinner choice, and she helped communicate everything immediately and seamlessly. A huge shoutout and thank you to Jennie here!

My parents mentioned that the staff in other departments, from the front desk to the restaurant, were all polite and professional, especially friendly towards older guests. Check-in was smooth, and since it wasn't busy, they even got a slightly extended check-out time.

Ambiance: My parents loved it! The room was spacious and comfortable, and fortunately, they were upgraded to a river view, which made it even more open and expansive.

Dining: In the end, my parents chose the Western buffet. They enjoyed an amazing variety of seafood – they ate so much they 'had to be wheeled in and out' (a playful way of saying they ate until they were stuffed!) even at 70 years old 😂.

The surrounding scenery is also beautiful, perfect for a leisurely stroll after dinner.

When I used to work in Shanghai, I'd occasionally come here for international conferences, so it's suitable for various scenarios and different types of guests.

Service: Rosy's service was excellent, and she gave us a room with an even better view, overlooking Nanpu Bridge.

Cleanliness: The hotel was relatively clean.

Amenities: The facilities were extensive, with a pool, gym, and plenty of equipment.

The room I was given wasn't very high up, so the river view wasn't particularly stunning, and the windows were quite dirty. The facilities are a bit old, but they're still well-maintained. Breakfast and dinner were plentiful, and there were plenty of staff members. The hotel's location is a bit out of the way; getting to the Mercedes-Benz Arena requires cycling up and down bridges, which was exhausting. It's better suited for those who come by car. The cherry blossoms by the river are beautiful, making it a nice spot for a stroll nearby.

The room overlooked Nanpu Bridge, offering a fantastic night view. The hotel facilities are quite new, and the breakfast spread is generous. The staff are all very friendly. It's also really convenient to catch a bus right outside.

Haha 🙂, to celebrate our 40th wedding anniversary, we Shanghai locals specially chose to stay at the InterContinental Shanghai Expo. As a world-renowned five-star hotel chain, its hardware and software are top-notch and luxurious. The buffet dinner was abundant, and the lovely lady at the front desk upgraded us to a river-view room, which was absolutely beautiful! The InterContinental Shanghai Expo has a high occupancy rate... definitely worth the money!

This hotel is located near the Nanpu Bridge in Pudong, Shanghai. The location is excellent, with a beautiful night view. The room was large and very spacious. The front desk even upgraded us to a river view room. The swimming pool water quality was excellent and it was quite large, though it wasn't very well maintained; if you looked closely, some tiles had fallen off. The breakfast buffet was very generous. The dinner buffet was also plentiful, with seafood, skewers, various meat and vegetable dishes, and plenty of drinks and desserts. They had six kinds of ice cream, and I particularly liked the matcha flavor – it was great that it was even available at breakfast. Although the hotel facilities are a bit old, they clearly make an effort to maintain them. The service, cleanliness, and overall environment were all great. I will definitely come back again!