Grand Kempinski Hotel in Shanghai

Extremely satisfied. The service was excellent. All requests were handled promptly, and the hotel's location is superb with convenient transportation. I'll definitely stay at the Kempinski again next time.

Stayed at this hotel for a two-night, three-day trip during the May Day holiday. The service was pretty good, and check-in went smoothly. However, the soundproofing is terrible. Doors slamming shut are incredibly loud – 'bang, bang, bang' – and you can hear every word clearly when people are talking in the hallway. On top of that, I lost some valuables in the hotel. When I went to the front desk to ask about it, the staff member in the red suit was incredibly arrogant and just said they hadn't seen anything.

A truly excellent stay! The hotel's decor is luxurious and elegant, making a grand impression. The front desk staff were incredibly warm and attentive, and the children's amenities they provided were fantastic, even including a small toy. Our room was well-equipped and spotlessly clean, and the view from the window was beautiful. Overall, it was superb, and we'd definitely come back again if we have the chance.

I booked a deluxe river-view room. While the decor was a bit old-fashioned, the view from the window was truly beautiful. When we first arrived, our room wasn't ready, but after lunch, we were able to check in smoothly. The next day, I wanted to request a late checkout until 2 PM, and the hotel quickly approved it. The location was very convenient, and the stay was pleasant. The breakfast had a good variety of options. It was much better than the 'Golden Lily Sheraton' I stayed at in Nanjing, which was really disappointing and didn't live up to its old five-star reputation.

This is my third time staying at the Kempinski, and I once again chose the Business River View Room. I made a note in advance and called to confirm, and I'm grateful to the hotel for arranging a room on the 20th floor with an excellent river view. This time I was traveling with my mother, who loves river views, so every detail was important. A special shout-out to the hotel's room service – the staff were warm and polite on the phone, and the food quality was consistently excellent. However, I felt the hotel as a whole lacked a welcoming, homely touch. The front desk during check-in and check-out, the concierge when storing luggage, and the breakfast reception all felt a bit perfunctory, lacking the warmth and smiles that make you feel truly at home. While there was nothing specifically wrong, it just didn't quite live up to the brand's expected standards. That said, I didn't have any negative experiences, it's just my personal impression. On a positive note, the breakfast timing is definitely commendable; even on the last day, I could sleep in and still enjoy breakfast, haha!

The environment is great, the service is excellent, and the location is very close to the Oriental Pearl Tower, within walking distance. My kids loved it, thumbs up! 👍 The only thing is there weren't many snacks for the holidays.

Close to the Bund and Oriental Pearl Tower, with a rich breakfast. The front desk lady also gave us a free extra bed.

This is an eager five-star review, starting with a special shout-out to Bernie and Grace at the Executive Lounge for their exceptional help and superb coffee! All the other staff were also very nice, and the desserts by the plump chef at breakfast were incredibly amazing. It was a perfect travel experience, full marks.

Now for the specifics. From the check-in date, the experience was top-notch. For my 4-day trip, the front desk offered a room upgrade at the minimum extra cost, allowing my whole family to enjoy a full river view plus executive benefits throughout our stay. The rooftop swimming pool was fantastic; the water quality was perfect, and swimming naked at night didn't feel uncomfortable at all. My baby practically lived in the pool and executive lounge for several days. The breakfast was more Western-style, with unbeatable desserts. The ice cream and donuts were outstanding. The Executive Lounge is on the 28th floor, and lunch is à la carte. I highly recommend the foie gras and wagyu burger – absolutely fantastic. The beef was cooked to perfection, and the tenderness of the foie gras and beef complemented each other beautifully. For afternoon tea, there were various coffee options, and the cappuccino and iced latte I tried were both excellent. The light dinner in the evening was more than sufficient for a traveler; the creamy mushroom chicken stew, grilled sausages, and curry beef left a very deep impression.

Finally, let's talk about the room and hotel environment. Kempinski perfectly replicated the essence of classic elegance. While the room facilities might seem a bit dated, the hotel redefined luxury with its tangible comfort. The room temperature was always just right, and the experience with personal garments, towels, and bedding made you unconsciously indulge in the luxury. Even the blankets by the pool were warm, truly embodying the idea of 'warm service.'

Lastly, to pick a bone, I'll offer some limited suggestions as a guest: Firstly, with the economic downturn, family travel will gradually become mainstream. Breakfast could add some kid-friendly items like smiley potato fries, ketchup, and bolognese pasta, which wouldn't significantly increase costs. Secondly, the glass needs cleaning, especially the panoramic glass at the pool, as it affects the view.

I can't come up with a third point because the experience was truly excellent. I hope they continue their efforts. As a long-established luxury hotel in the 'center of the universe,' it needs to uphold not only its style and culture but also persistent passion and warmth. I will definitely visit again. (The ice cream wasn't replenished; it was photographed after closing, which shows how popular it is!)