Sea Cleo Napa Hotel & Annex in Ayia Napa

Place is horrible,we walked out ,pee stains on the beds ,musky smell ,wouldn't recommend to anyone ,better off sleeping on the beach ,at least there's no coackroaches there

I recently booked a stay through your platform at Sea Cleo Napa Hotel in Cyprus. Unfortunately, the accommodation was completely unacceptable. The property was in very poor condition, there were insects and cockroaches inside the room, and there was no room service available during my stay.

I reported these issues to the hotel staff, but no effective action was taken. The situation made my stay extremely uncomfortable and unhygienic. The hotel did not provide the basic standards of cleanliness, services, and hospitality expected.

Given this, I kindly request your assistance in processing a full refund for my booking, as the services provided were not as described and unfit for guests.

Booked last minute without checking all the reviews. Wish we had done this first as we could have avoided making the mistake of staying here. First of all, they advertise as 'Sea Cleonapa Hotel', however after checking in at reception in the main building we realised we were not going to be staying in the main building but a random apartment block across the road!? Already a strange setup for a 'hotel'. Once entering this apartment with a traditional key and lock (2024 no electronic keycards?) we were greeted with a less-than-impressive room. Dated, falling apart and in so many ways unclean. There was an odour of urine from the bathroom for the whole stay, indicating a lack of deep clean/sanitation of facilities. Shower doors were a nightmare to open and close, plus one of the screen doors was half hanging out! There was even a dead bug in the light above the sink. It's like they just don't bother to clean or fix anything here. I suspect their overall attitude to guests is just to take their money, wheel them in, then wheel them out! As for kitchen facilities, they were completely lacking even the basics, there were 2 glasses and a couple of small plates. No cutlery or bowls, not even a kettle as seen in the photos. When asked about this, the reception said they don't provide kettles anymore. This is not true as we saw multiple rooms with kettles in, as we caught a glimpse inside these when the housekeeping were cleaning some of the other rooms on the floor! The cleaners turned up to 'clean' our room after the 3rd day (when we pushed the issue with reception) however only a minimal and topical clean was done with the bedsheets being unchanged and even the rubbish was not emptied! Unreal. Earplugs are recommended as it gets noisy throughout the night with loud bikes and revellers making a racket. This would not be an issue if the windows were soundproof, which they are not. It almost sounds like the windows are open the way you can hear everything going on outside. The room has not been updated in a very long time, and is very dated by today's standards. The place is generally neglected; grubby and in parts dilapidated (window frame on patio heavily eroded, strips of wood hanging off countertops and tape stuck over electric points). The wifi in the room was complete rubbish and kept dropping out, making it unfit for purpose. The only real positive was the air-con which was efficient and much needed during our stay in the peak hot season where it was very warm and humid. Overall advice is don't book here as you will be disappointed. For what they charge you could get a lot better experience for the price at alternative accomodation!

1 The worst thing I have ever experienced in a hotel is a very rude receptionist! He thinks he is basically the emperor in the hotel and can do whatever he wants, he doesn't even care if you leave a negative review and he doesn't care about anything, obviously this is the fault of the owners who don't make any remarks to them, they don't fire them!

I'm giving it one star because you can't give zero. We arrived to stay for a month and left after less than 24 hours. Total lack of hygiene, decorum, and safety. Unmotivated staff, rooms infested with cockroaches, dining room really dirty with dead bugs in the breakfast cereal dispenser. Pool filled with tap water, no chlorine. I totally do not recommend this hotel.