Slamba Hostel in Augsburg

I was given a card key pass.
I entered the card pass, but the key was not in the card box.
I was unable to check in and tried to contact the hotel but was unable to get through.

My money has been stolen.
Please refund me.
Please reply to my message.

I received NO PIN for entry, and at 4:30 PM there was no one there to open the door (the doorbell had been removed and the door locked). No one answered the phone at the number provided, and I had already paid.

This is outrageous, and I now have to stay in another hotel at extra cost!

I received NO PIN for entry, and at 4:30 PM no one was there to open the door for me. No one answered the phone at the number provided, and I had already paid. This is outrageous, and now I have to stay in another hotel at extra cost!

Absolutely correct what the others are writing here. 0 or even minus 5 stars would be appropriate! Under no circumstances should you book if you really need accommodation! We had booked, including a written booking confirmation via email. When we arrived at 6:00 PM, the reception was unattended, even though it was supposed to be staffed until 6:30 PM. Only on the 5th or 6th attempt did someone answer the phone, who claimed not to know our booking, despite having a reservation number. They were fully booked and he couldn't do anything... We then had to spontaneously book other accommodation, which only cost €5 more per night (B&B Augsburg Nord - highly recommended). The B&B was clean, the receptionist was extremely friendly and very helpful, and the room was perfectly fine! The same cannot be said for Slamba Hostel! It was visibly dirty and quite creepy in the backyard, and the employee on the phone was anything but helpful. Nobody needs that! We're incredibly relieved we didn't have to sleep in that run-down place called Slamba Hostel! Definitely avoid this accommodation if you want to do yourself a favor!

I hate this hotel

the room was just horrible, disgusting, it was very dirty, drawer with a lot of hairs, there was no maintenance, no cleaning, difficult arrival, this hotel doesn't even deserve a star.