Hotel Ludwigs in Fussen

Shocking, rude, and aggressive hotel manager.
I booked an old-style room and added a note requesting not to be placed in the modern brown room. I even had a confirmation email with a photo of the room type I booked. On arrival, I was given the modern room anyway. The manager told me they “don’t read comments or respond to individual emails” and that guests simply get whatever similar price room is available.

When I questioned this, he became increasingly aggressive and refused to offer any solution—not even a small gesture like complimentary parking. I stepped outside into the snow to get away from the confrontation, and he actually followed me outside, continuing to raise his voice even while I repeatedly said, “Stop, leave me alone.”

This behaviour is completely unacceptable. Basic hotel management: read guest requests, communicate if you can’t meet them, and offer a small gesture when something goes wrong. Yelling at a guest is inexcusable.

Seldom do I leave such a bad review, but room nr 31 was simply terrible. On the 3rd floor without a lift and with a narrow staircase, hard to climb with a lot of luggage. You c'd hear footsteps and ceiling creaking from the room above. This room is really a small single size, but used as a double. There is a large, very uncomfortable bed taking the entire tiny space so it's literally impossible to move around the room and leaving absolutely no space for luggage and personal belongins to unpack. Wall chandeliers and the only chair are in the way and the TV hangs on the wrong side of the wall - you can't watch it. The worst was the heat, constant noise and poor quality mattresses. There was no aircon and with only 1 small window closed (facing the main boulevard, loud 24 hrs) the room was hot and stuffy, whereas with the window open it was way too loud and food-smelly from the restaurant downstairs, and there was a church ringing a few times per hour all day and night. The fan placed in the room was only an obstacle in the way so we had to put it inside the wardrobe. The mattress was way too soft - I weigh 60kg so the mattresses shouldn't sink under my body, but it did and it felt like sleeping in a hammock - I kept waking up trying to find  more even space in vain. The toilet brush and the radiator by the toilet were filthy disgusting. The only light switch in the bathroom activated a loud, automatic humidity extractor every time you switched the light on and the noise stayed for about 15 min each time. As for the positives - the restaurant serves decent meals and we were surprised to find our room tidied up by staff right after the 1st night of our stay.