The Westin Grand Munich in Munchen
✅ Staff friendliness and professionalism noted in multiple reviews, including personalized service from front desk and concierge ✅ Breakfast described as excellent, rich, varied, and high quality by several guests ✅ Comfortable beds and cleanliness consistently highlighted ✅ Spa, sauna, and pool facilities appreciated, especially by families with children ✅ Convenient location near subway station with easy access to city center ❌ Several guests mention that the hotel and rooms feel dated and could benefit from refurbishment ❌ Air conditioning issues reported, including lack of effective cooling and dust circulation ❌ Service inconsistencies noted, with some guests describing check-in as slow or unprofessional ❌ The executive lounge atmosphere and offerings received mixed reviews, with some finding it crowded or lacking exclusivity ❌ Parking spaces described as small and sometimes difficult to use
Rooms and prices
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Description
The Westin Grand Munich is a five-star hotel established in 1972 and renovated in 2001, offering a range of room types from Deluxe Double rooms to 2 Bedrooms Sky Quadruple Club Suites. Guests will find a variety of services including a spa and wellness centre with a pool, sauna, massage, solarium, and a fitness centre. The hotel also features a restaurant with buffet options, a bar, and a terrace. Rooms are equipped with air conditioning, heating, soundproofing, and safety features like fire extinguishers and safety deposit boxes. The hotel offers free parking and bike rentals, as well as a concierge service and 24-hour security. While some reviews note the interior feels dated, many highlight the comfortable beds, cleanliness, and attentive staff. Breakfast is highly praised for quality and variety. The hotel allows pets on request and accommodates families, with additional fees applicable for children. Expect a large, well-equipped hotel with comprehensive facilities, located slightly outside Munich's city center but well connected by public transport.
Location
The Westin Grand Munich is located at Arabellastraße 6, about 26 km from Munich Airport (Franz Josef Strauss). It is situated in the Arabellapark neighborhood, approximately a 3 to 5 minute walk from the nearest U-Bahn (subway) station, which provides easy access to the city center and other parts of Munich. Nearby dining options include Restaurant ZEN (34 meters), Ente vom Lehel (59 meters), and Föhn Bistro (189 meters). The hotel is close to supermarkets and bakeries, making it convenient for guests who prefer self-catering. While the hotel is a bit outside the main nightlife and busy downtown areas, this location suits travelers seeking quieter surroundings with quick public transit connections to central Munich.
Tips
- If you are sensitive to temperature, bring a personal fan or request window opening options due to reported air conditioning issues.
- Use the nearby subway station to reach central Munich quickly, as the hotel is outside the main downtown area.
- For a quieter experience, prefer rooms away from the elevator and request pillow options early, since standard pillows may not suit all guests.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American, Continental Buffet [Mon - Sun] 06:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, UnionPay, Visa, DinersClub, JSB
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Interconnecting rooms available
- Family room
- VIP room amenities
- Indoor Fireplace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Packed Lunches
- Bottled water
- Kettle
- Free Wi-Fi
- Internet access
- Car rental
- Transfer services
- German
- English
- Multi-language staff
- Tour assistance
- Bike rental
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Pool facilities
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Pets allowed
Video: The WESTIN Grand Munich & Sheraton München Arabellapark: neue Direktorin und Pläne für 2010
Map
Reviews
From the very first moment, the entire staff was exceptional. The check-in experience was warm and professional, and every interaction with the reception team was marked by genuine kindness and attentiveness. I was pleasantly surprised to meet several Italian trainees, all of them extremely polite, well-mannered, and clearly well trained — a real credit to the hotel.
What impressed me most was the overall atmosphere created by the staff. Many of them were working in a country that is not their own, yet they managed to convey a remarkably warm and welcoming attitude. There was a small misunderstanding at the beginning of my stay, which was handled immediately and in an exemplary manner, turning a potential issue into a demonstration of true professionalism.
The breakfast was simply outstanding — rich, varied, and of excellent quality. Truly a “mega” breakfast, offering everything one could wish for. The lounge area is also very pleasant, elegant, and well maintained, making it a lovely place to relax.
If I were to mention a minor area for improvement, it would be the spa. The water temperature felt slightly cool, and the spa area could benefit from better organization. That said, these are aspects that can certainly be refined over time and do not detract significantly from the overall experience.
What truly made the difference, however, was the human factor. From the receptionists to the concierge, from greetings in the hallways to daily interactions, every member of staff was genuinely kind and attentive. I was always greeted, acknowledged, and treated with respect. Over the course of four days, I truly felt at home — welcomed, recognized, and valued as a guest. It is a wonderful feeling, and not something to be taken for granted.
My sincere compliments to the entire team. I very much hope to return soon and relive this beautiful experience. I could not leave without sharing such a positive and heartfelt review.
A big hug,
Isabella
Our experience in Munich was outstanding, thanks to the Westin staff and facilities, they did make our trip to be memorable. Maja from Front Desk was absolutely great, her customer service was personalized and professionally executed. Maja you’re a rockstar! The rooms were neat and very comfortable, breakfast in the morning was delicious. The location is 3 min walking distance from the U tram station and there are many stores around in the Arabellapark neighborhood.
Don’t want to forget to mention the concierge gentleman that helped us taking our bags to the room, unfortunately I don’t know the name, but he was very sweet and friendly. Thank you.
Second - room is so used up - for the level of scrutiny at check in I expected way more than a used up courtyard vibe.
Third - lounge is nice but I was stopped at the elevator for the glass of wine I was taking away- like I was stealing and embarrassed in front of the whole room. All I wanted was a glass of wine in the room because I have kids and couldn’t spend hours in the lounge - again another “rule” that was frustration. I am now trying to figure out if I want to check out or stay but would never come back! This hotel has horrible customer service and they treat you like you are working for them! Which as a holiday with family - that was not the vibe I wanted.
As someone that travels for work all the time - that stressful vibe isn’t good either - never leave a bad Marriott review but this was the worst marriott I have ever stayed at.
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Frequently asked questions about The Westin Grand Munich
What room types are available at The Westin Grand Munich?
Room types include Deluxe Double room, Bavarian Double room, Westin Double Club room, Double Club Junior Suite, 1 Bedroom Deluxe Double Club Suite, Westin Double Club Suite, and 2 Bedrooms Sky Quadruple Club Suite.
Is parking available at the hotel?
Yes, The Westin Grand Munich offers free parking, though some guests have noted that parking spaces are small.
Are pets allowed at this hotel?
Pets are allowed on request, including dogs and cats. Guests should contact the property for details and any applicable fees.
What are the breakfast options and times?
Breakfast is served as an American and Continental buffet daily from 06:30 to 10:00. Additional breakfast fees are not included in the room rate and must be paid at the hotel.
How far is the hotel from Munich city center and the airport?
The hotel is located about 26 km from Munich Airport (Franz Josef Strauss). It is a short 3 to 5-minute walk to the nearest subway station, providing convenient access to the city center.
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