Star G Hotel Premium München Domagkstraße in Munchen

First time and last time hotel. Hotel doesn’t have good location at all, just because it is close to my company.

Arrived in the mid night and room was dirty with worms in the bath, air con was broken and extremely cold. Reception lied to me there was no other room available.

Second day morning 8am while I was taking shower, fire alarm started and fire fighter came, we were all kicked out of the hotel.

Came back in the night, I went downstairs to complain about the heater and reception ask me to find their manager to change room.

Their manager was behaving very badly, and I ask for free breakfast during my stay, he gave me one breakfast and started to making drama calling here there to ask who was telling me there was no room yesterday. After wasted 1 hour again, their manager just told me: you just want free breakfast.

I feel sad for him and feel sad for this hotel holding attitude like this to treat their customer.

I recommend any other hotel rather than this one.

Finally he was behaving in a way that he did me a favor to change the room. Unfortunately I need to stay here the whole week. Never again.

Came for Der Klassiker, the rooms were disgusting, poo stains in the toilet and hairs in the shower. Also there were no pillows and when we asked for some we were treated badly. People at the front desk were rude and didnt want to help. A staff member called Whalid or something like that kept puffing into our faces. Location was convenient for the match but in general one of the worst hotels ive ever stayed at

**MOLDY NIGHTMARE**

I don't even know where to begin with my disastrous stay at Star G, but I can confidently say this was the worst hotel experience of my life--and possibly one of the worst decisions I've ever made.

Let's start with the health hazard: mold. Within hours, I started experiencing symptoms--headaches, sinus pressure, and coughing--that continued not only during my stay but well into the weeks after I left. My vacation was ruined, my health was compromised, and this hotel is 100% to blame.

When I brought this to the attention of the staff, I was met with *disbelief* and *defensiveness*. They denied any mold issues outright--despite the fact that a quick Google search revealed at least **12 other public reviews** complaining about the same thing! Their dismissive, rude attitude made it clear they care more about dodging accountability than addressing a serious problem that puts their guests at risk.

This wasn't just a bad stay; this was an outright health violation. The fact that management would rather gaslight their guests than take responsibility is beyond reprehensible. It's abundantly clear this hotel has no interest in basic maintenance, much less ensuring guest safety.

Do yourself a favor: read the other mold complaints, trust them, and *stay far, far away*. There are plenty of places to stay that won't leave you sick and frustrated. Star G is a health hazard, plain and simple, and the only thing worse than the mold was the appalling way they handled my complaint.

One star is too generous.