Holiday Inn DUSSELDORF CITY TOULOUSER ALL. by IHG in Dusseldorf

Hotel is very noisy, me as a cabin crew couldnt manage to have rest for all 3 days, someone above me was really noisy, also cleaners are, they woke me up at 9 with cleaning other rooms. Reception called me and woke me up cause my colleague wanted to talk to me (ofc if i wanted to talk i would answer my phone). In restaurant they told me they dont have food and after 2 days i realised they have...and i had to go to the city late in the night just to eat

Caution, this hotel is ‘dog friendly’ which means they are more than happy to let dogs bark and howl in rooms centrally located to disturb many other guests. The sound proofing of the rooms is very poor so noise from dogs, neighbours, gym music all travel through the walls disturbing sleep.

The reception staff is generally nice and helpful, though a few can be a bit moody and grumpy, which can make for an awkward experience the few times you find this couple individuals (again, the rest of them are always really nice, assisting you with any issue and providing help and guidance at all times with a smile). The bar and breakfast staff are great, but the breakfast itself gets repetitive fast, with the same limited options every day, but is understandable.

Now, the real issues start with the room conditions. First off, they only provide feather pillows, with no anti-allergic alternatives, which made sleeping nearly impossible for me. On top of that, the air conditioning doesn’t work at all – the room feels like a sauna, making it incredibly uncomfortable to relax or get a good night's sleep.

And then there's the cleaning, which is practically non-existent. They don’t vacuum, they don’t wipe down surfaces – it’s like they do the bare minimum. All they’ll do is change towels and bed linens, and even that takes multiple requests. For guests staying longer, this is especially frustrating, as there’s no proper cleaning happening. The rest is fine, but it's hard to give them more stars given these important and exacerbated issues.

Germans switch off air con in the winter. Baking it room. Their only offer move to another with no air con but fully booked so not really possible and same issue anyway or open window. So open window wake-up freezing, close window wake up boiling. Repeat… staff rude.