Kristall in Diano Marina

We were on a Just Go packaged tour to Hotel Kristall, Diano Marina. A couple of staff were helpful and good.Evening drinks and were also included, BUT restricted as mentioned below:

1)Food was very mediocre, some days was acceptable while others was mostly rubbish as far as the main course was concerned. The boiled eggs at breakfast were heavily overboiled resulting the yolk exterior being dark grey and both yolk and white very dried out. I found an insect in my cereal one day so was off it after that. On the second last day somebody had a live cockroach in their salad. So a few of us decided to go out for dinner the next evening. One chicken dish was uncooked , the insides being pink. The main courses were always cold. Coffee machine always churned out luke warm coffee no matter what was chosen. Dinner was over a period on 90 minutes as a minimum. Pure time wasting : 20 minutes wait for starters, 15 minutes for mains and 10 minutes for dessert, presumably to give less time at the free bar!!!

2)When the hotel was up to capacity the hot water in the mornings was just about lukewarm.

3)The red and white wine served during dinner was diluted with some sparking water making it a sort of spritzer with a weird taste. The red wine was chilled, not at room temperature-- who does that??

4)The open bar timings were 7 to 10 pm. Some of us wanted to have a quick beer at 7 pm but instead we were told to go in for dinner first or nobody was at the bar.

5)The swimming pool had a couple of rats around, need I say more???

6)The air conditioning was switched off so the rooms were stuffy. Keeping the balcony door open led to insects coming in.

7)The bath screen seal was poor resulting in water flowing down to a very slippery tiled floor.

8)The cupboard and drawers were sticky and ready to fall apart if one was not careful.

Awful hotel worse place iv ever stayed rats running round out side

Well what can I say we had 6 nights in Hotel Kristall as part of a Just go coach holiday and I would have to say it is the worst hotel that I have ever been to.The rooms were dark wood and everything seemed to be falling apart,food was terrible two choices and one desert so we had to eat out every night and finally not once have I ever left a hotel and been covered in bed bugs,If you have just booked this hotel have a good think about what you have done because it looks if standards are getting worse.

The hotel is just awful, very old, old furniture, everything is broken, air conditioning does not work, hair dryer is broken, there is no mini bar, dirty pool, disgusting food, the hotel has 3 stars but I would not give even two, the vacation is down the drain, I do not recommend anyone to go here, you will throw money down the drain and those who write good comments are probably complete morons!

Lovely staff, very polite, food was disappointing, pre-ordering the night before, tiny portions, barely any vegetables or salad, no Christmas dinner as promised. Would not return.

hotel certainly not worth 3 stars. the room is one of the worst I have had in 70 years of travelling.Problems included leaking cracked shower tray, missing plug insert in sink no AC controller (got one on day 3 of 4 day stay). socket for air drier hanging on one screw. The food was very poor very little choice they put warm food on cold plates. after 4 evening meals we could only remember 2 good courses. breakfast was pretty basic. no fresh fruit or toast only hard bread rolls. had coffee machines but insisted on using hot water from flasks, not a good example of 3 star hotel. the worst thing was the indifference of management, they received your comments and did nothing even when approached by courier.