Hotel Royal Hills in Piano di Sorrento

We have just stayed in the hotel royal hills as part of our coach tour. When we arrived there was a school party of 22 15/17 year old mixed group. We were given room 211, the children were let loose to run around the hotel, teaching staff had no control and spent most of there time in the bar area. We had them knocking on doors especially ours as it was next to lift, stairs and sun terrace. I would say DO NOT accept that room if offered to you as even without the uncontrollable youths it is so close to the the lift when guests are stood there you can hear every word. Staff tried to help but no other rooms available so we left before our trip was over to stay in another hotel.

Food was shocking, some may even say inedible. It was mouldy and undercooked. The beds are rickety and pillows/mattresses are lumpy. The hotel do not offer a range of food, you get what you are given

We arrived here on an escorted tour and first impressions were not good. Hotel very tired and dated, our room was tiny and on the busy road side. Better than the couple from our tour who were in the basement. Beware floor -1 in the lift, you do not want to be down there. Advertised shuttle bus into town does not exist and the advertised rooftop sun terrace was not open, and no amount of pleading with the staff would get them to open it. Local bus service does get you into Sorrento (5km away) but downhill it is quite a rollercoaster ride! Taxis seem to be extremely expensive in the area. The food was tailored for UK guests I think, so was not authentic Italian cuisine - one of the main reasons for coming to Italy. The "Gala" dinner on our last night was not a triumph. Bless the staff though who tried their best.