Hotel Regina Cristina in Capri Village

We were promised a room with seaview and a balcony. The room was bright and large, there was a balcony and we could see the sea, but the room itself was totally disgusting. There was mold on one wall, the walls of the bathroom and bedroom were dirty, the furniture was cheap, some of it broken or in a bad state, many metal fixture were rusted, there was paint on the lamps, furniture and fixtures (like someone very unskilled painted the room without removing or covering anything), the bed skirt was dirty with we do not what... maybe paint, maybe something else. The railing of the balcony looked unsafe to us and the anti-rusting paint was peeling. As for the hotel in general, the walls and windows were dirty on the 3 floors we went by and there was soil on the floor beside every plan we saw. We complained to our travel agent, who called the hotel. The receptionist lied to our travel agent, saying that the room was fine and that he was the manager. When we asked to speak with the manager, he answered that he was not there at the moment and would be back in an hour. We waited and waited while our agent tried to find a solution and the manager never showed up. We unfortunately had to leave Capri, since our travel agent could not find another room available on the island.