Hotel & Spa Bellavista Francischiello in Massa Lubrense

Rude staff, terrible service, and two days in a row ear-splitting drilling right by our room starting at 8:30. We let it go one day, and went out, but the second day it was raining and we got a huge headache and finally had to ask for them to stop. We never got the comped bottle of wine. Poor command of English so any complex requests went unanswered. After my fever, I got a massage the next day, and went up to the pool deck. I lost the key card and the brusque, older woman with shoulder length brown hair and thick black glasses made a big to do about this! It's a spa and aren't we supposed to be relaxing? The road is noisy and the shutters do drown out some of the road noise at night but very noisy if you want to sit on your patio, the road is right there.



it look over 14 hours just go get an extra blanket when I was freezing with a fever one might. No friendly greetings, nasty stares, and the front desk forgot our 5:30 am wake up call and we almost missed our flight. The same older man at the front desk gave us the wrong information and told us our tour was cancelled due to rain when it was not!

One morning we had no breakfast because they were short staffed and opened late. A lot more went wrong!

The spa was luke warm, the steam room and sauna did not work and you have to book these serices in advance, no one tells you this. We asked for a reduction in our bill but the man at the front desk said he is just a worker. I will be contacting ******* for one!