Hotel Casablanca in Naples

I did not receive a satisfactory room, without my knowledge, i was brought to a dilapidated building next to the hotel since it was out of rooms. This was after 10minutes of waiting for the reception staff to confirm with the manager. I was brought to a "refurbished" serviced apartment much less than a hotel room. The staff who brought me to the room was unsure of the room himself, he walked in to check with his shoes on, that itself is a failure on it's own for any hospitality organization. Furthermore, to have hot water, the water pressure had to be very low, otherwise, the water is icy cold, the room always had mosquitoes everyday despite my efforts to kill them, i believe this happened when housekeeping cleaned the room, the bed had nothing for a blanket but instead a super thin layer of cloth which does not help at all, no soap or amenities was provided in the washroom until housekeeping came the 2nd morning, there wasnt even a proper table or rack for my suitcase, i had to prop my suitcase up using the 2 stools they had for "bedside tables". I had to even walk to the main building for the breakfast which was honestly skippable, i even had to go behind the counter myself to look for milk, nothing was good about the "hotel", paying €70 a night is definitely not worth it, albeit a good location, everything else was lacking.

I requested a partial refund and the property has failed to respond to even Trip.com after a week, this further goes to show their professionalism, i totally do not recommend, will never be back

Horrible hotel!
It is located near the central railway station, so there is a corresponding atmosphere around in the form of dirt and marginal people.
It is stated that the reception is open 24/7, but at night, when you come to the hotel, you cannot easily get in, because you need to call the administrator.
One of the administrators, an elderly Italian, is simply a boor. On the third day of my stay, he was rude and boorish only because it turns out that when you leave the hotel, you need to hand in the key at the reception, but no one told me about this initially.
This same administrator pocketed the city tax for himself, since it was impossible to pay by card, although the description says that cards are accepted.
The breakfast is simply disgusting, you should not even take it. Two types of croissants that are not the first freshness, cereal, but without milk and that's it.
You can't pour coffee yourself, you wait for the administrator, but most often he is not there and you are left without coffee.
Cleaning is stated to be done every day, but in fact, they never cleaned.
The noise level is infernal. The staff walks around yelling and singing songs from 6am and no one cares that the guests are sleeping at that time.
I categorically do not recommend this hotel!