Palm Gallery Hotel in Rome

I regret booking this hotel. I had initially booked in May and thought I had cancelled, but I never received any reminder emails leading up to my stay—unlike every other hotel I stayed at in Italy and London on this trip, and unlike what I’ve experienced in decades of travel. The only communication I received was an email on the evening of check-in asking what time I would be arriving. That was the moment I discovered my cancellation hadn’t gone through. By then, it was too late, and I wasn’t allowed to cancel because of the 15-day policy. Although my limited interactions with the staff were pleasant, the experience itself was frustrating and disappointing. My niece ended up staying there for two of the three nights we had booked, but she couldn’t sleep because the guest in the next room snored so loudly it kept her up at night. Had our whole family of four stayed there as originally planned, it would have made for a very unhappy trip. The pool is the feature the hotel seems to advertise most, but it was not enjoyable. While the space was quiet and private, the water was very cold, and both hot tubs were out of order. The location is also inconvenient—there are some restaurants within walking distance, but it is quite far from the main tourist attractions. We booked the Oasis Room, which I understand is one of the nicer rooms, but it would have been extremely uncomfortable for a family of four. For a property that advertises itself as family-friendly, this was disappointing. Most people’s trip to Rome is a once-in-a-lifetime experience. I would not recommend spending it here unless having a weird tiny kitchenette is essential for you.