Fenix Hotel in Rome

Originally I was thinking of giving this place 4 stars because while it is kinda grimy it's what you'd expect from a hotel at this price. The reason I am giving it 1 star is A. They never told us they lock the hotel at 2am. That would not have been an issue but it's something you should tell a guest. B. They called our room at 2am. We woke up in an exhausted jet-lagged daze and we were not able to get to the phone. At 215 am we heard someone rustling by the door so I jumped up and blocked the door with my foot. It was creepy as hell being that it is the type of hotel you'd see in a horror movie - rickety elevator and just generally creepy/dirty. They were trying to check if we were back before they locked the gate.

When we mentioned this to the lady at checkout she laughed and said sorry. This is was no laughing matter and they should have tried to rectify the situation. I waited several days with the hope that they would reach out to try to rectify the situation but after 3 days I feel I have waited long enough.

It looks lovely from outside. I’ve done my research enough I thought, with our long haul flight from Australia on our first day on arrival, we checked in in the afternoon then had our rest in the room, the room temp is 26c although the air con panel was set at 19c. Next day in the morning we woke up early as we sweated the whole night, the issue was brought up to the front desk and they said they would look into it, however, in the afternoon when we came back from our day trip, the answer was “there’s nothing we can do, all the rooms are the same temperature”. We asked if they have a fan that we could borrow but they do not provide fans either, that means we have 3 more nights to go through... For a hotel that charges $AU140 per night, in the middle of a Rome summer, it’s only reasonable to expect your room to be cool when come home from a hot day out and specially when you are trying to sleep. During our entire stay at this hotel we went out several times, and every single one of them when we came back the temperature inside the room was hotter then the temperature outside the building even though the air con was left on to try to cool down the room, which forced us to open the window to try to equalize the temperature and bring a bit of cooler breeze from outside.Daily cleaning is good and I give the hotel credits for it, however, our toilet paper was nearly finished and no spare was left after the daily room service and we still had 2 more days to go, which prompted me to ask the cleaning lady for a spare one which she was happy to provide us with.it’s not being topped up, so I asked the cleaning lady for one roll, she opened a cabinet just right on the corridor, in there it had bottled drinks, sheets and toilet rolls on shelves, it doesn’t look professional as it looked. The room and the bathroom was clean. Although, the shower room was incredibly small (about 80X80cm) which makes it quite difficult to take a shower even for a small person. I’m a female 160com tall and skinny and I found it very hard to turn around in the little cubical... To consider the location is not so close to those tourist attractions, I do not want to come back for a stay again.