Hotel Punta Rossa in San Felice Circeo

Gully flies and missing help ... but a nice spot!

We spend 5 days here, after the first 3 days I would have given 5 stars here. The room (for the first 3 days) was bright and clean and the bathroom seems to be renewned shortly with a very nice shower with a stone floor.
But, for the 2 last days we had to switch to another room. The room was older in generel with older tiles, but well ok for the style of the house. Unfortunately we realised "Gully Flies" (we also call them toilet flies, in italiano "mosca dell´aborto") - you can google them but the name says everything - in the bathroom and in the bedroom. So we killed 15-20 of them and reported this to the reception (2 pm). After the beach stay there was no improvement of the situation, so we reported again in the evening after killing ....
Before sleeping we again killed all flies and closed all doors to have a night without gullies.
Next day at 3pm the first action was taken (24h later) from the cleaning staff, but no improvement. We found the shower sink and the aircondition as source of the flies. Now the lady at the reception (she was the oldest woman here, very interested in our problem and willing to do something) called for someone else who treated the room.
It was better thereafter, but in the morning the flies returned.

No one is responsible for these flies to appear, but in a 4 star hotel you expect an interest of the staff in your problem and an immediate try to solve this.
Also we paid the full price - no reduction - no "Sorry for the inconvinience" or an invitation for a coffee - this is not about money, it is a manner you learn at home and you should have as a human, especially as host.

We are obvious not as rich as the common guests here - but in our only holiday this year we should NOT have to care about hygenical staff like that. It´s obvious that some guests are treated more respectfully then others here.
Take a look at the your beach/pool guys - they understand the idea of service, for everyone! - Especially for them:
Thank you very much guys, you are great ******* !
Also thanks to the room ladies***** !

It is a nice hotel, most of the staff are very nice and helpful. The location is great, you have almost everything you need for a very quiet relaxing holiday. Just be prepared because is it very expensive. My honest opinion is not quite good value for the money.
The guy from the beach won't let you choose where you want to stay unless you tip him (which in my opinion is not a very nice experience). Things like that makes your experience not very pleasant and for sure I won't return back there.