Grand Hotel Londra in Sanremo

🇮🇹Prima di tutto, l’orario del check-in era alle 15:00 e noi siamo arrivati alle 15:00, ma ci è stato detto che la camera non era pronta.
Per il letto matrimoniale avevano messo due materassi singoli con altezze diverse, e la prima notte è stata scomoda. Quando l’ho segnalato, mi hanno risposto in modo maleducato dicendomi: “Ti rimborsiamo le prossime due notti e vattene dall’hotel.”
Dopo questo episodio, siamo usciti dalla camera e avevamo richiesto la pulizia.
Ma avevano solo sistemato il copriletto.
Non avevano cambiato le lenzuola, né pulito il pavimento o il bagno.
Inoltre, non avevano messo acqua nel frigorifero.
Alcuni membri dello staff sono stati estremamente scortesi.
Anche l’acqua della piscina era sporca.
🏴󠁧󠁢󠁥󠁮󠁧󠁿First of all, the check-in time was at 3:00 PM and we arrived at 3:00, but they told us the room wasn’t ready.
For the double bed, they had put two single mattresses with different heights, and the first night was uncomfortable. When I complained about it, they rudely told me, “We’ll refund the next two nights — just leave the hotel.”
After that, we left the room and had requested housekeeping.
But they had only straightened the bedspread.
They hadn’t changed the sheets, cleaned the floor, or cleaned the bathroom.
Also, there was no water placed in the fridge.
Some of the staff members were extremely rude.
The pool water was also dirty.

Only hotel I've been, and I've been in many hotels around the world, where you have to pay for a sunbed at the pool!!! €10,- per person!!! Unbelievable....

The hotel looks like the last time it's been renovated was in the 30s. The fire alarm always glows, you have to pay for the pool and the wifi is barely existent.