Relais la Corte di Cloris in Florence

Good location , with access to all attractions within 30 minutes by bus. But I would call it a half self servering Airbnbhostel rather than a proper hotel- with old bedding clothes , old shabby towels , tiny bottles of shampoo , no showering gel , no cups for mouthwash -There are cups in the "kitchen area ", but you need to clean up yourself after. No staff is at the reception after 2:30pm .The room is reasonably big, with a "kitchen " adjacent to the sleeping room , consisting of a kitchen table (nice ), a sofa (suspiciously unclean), and a cooking corner. But if you use anything there (pan, cutlery , coffee cups, spoons....) , you need to clean it yourself. Otherwise you pay 10 euros for them to do. Obviously, they have full trust in the clients to do the cleaning job. The coffee spoon i first used was with a brown stain. Fortunately, I could tell the stain was also from previous coffee. I just don't know since when. When I tried to clean the cups , I found a dirtty clean sponge that was ages old and dissolved in dust right away in my hands..by the way , the heat doesn't work well and it is quite cold in the night in November Florence... I wonder how this " hotel " can get so good reviews . I feel that I am obligated to speak out our real experience in order to stop more people from being misled by the "so good reviews.""