Grand Hotel Panoramic in Montecatini-Terme

Few things- this is not a 4 star hotel. Do not stay here unless you have a car. It is very dated and the air conditioning barely works. The coffee should be made available 24 hrs but they close up at 10 am and there are no coffee pods in room. Front desk service is not so great, you get the typical service, taxi service is weak, they arrive when they can and is expensive. Public transport from here works at will and not on schedule. All in all not a location and hotel to picked.

This hotel was an emergency booking for a week as the hotel we we had booked just happened to have drained the swimming pool and would not be fixed for at least three days.
So quick search online and Grand Panoramic seemed OK, we even went for a superior room.
Oh my what a mistake. We lasted one night before we gave up. Where to start. The room, bathroom and general hotel areas are still in the 1980's. Just check our our superior room un the pictures and the bathroom. The bar although 24 hour only has house wine, you can't buy a bottle, drinks are very limited as they seem to be pushing 8 euro cocktails. We were told the bar was cash only and you can't put drinks or bar food/lunch on the room. We went to order a 10 euro pasta for lunch only to be told its 2 euros person cover charge to eat anywhere at the hotel apart from your own room.
The interior furniture is a mish-mash of furniture styles, all from at least 20 years ago.
Breakfast buffet has only warm scrambled egg, with otherwise a very basic continental breakfast but with dry bread.
The "spa" area is sqeezed onto the side of the ground floor of the hotel and consists of a small pool, a hot tub and a sauna, charged at 25 euros a day. Check out the pictures, I would not risk my health using that.
The pool looks grubby and unfinished and the wooden bridge does nothing to help.
The evening meal charge at 30 euro per person for a limited set menu selection, we did not entertain given what we saw of breakfast.
This hotel is seriously under-invested in and the only thing not 1980's about the hotel is the WiFi.
If you are all out of luck and desperate as we were booking this hotel, you need to make some allowances, but we just could not put up for more than a night at was us supposed to be a four star hotel.
So asking to cancel our reservation the hotel owner met with us and claimed, you can put drinks on your room from the bar. Our rooms bathroom was only recently upgraded, the spa charge was for the week not per day and she has spent over a million on the propertyjust in the kadt year.. All very interesting and totally unbelievable given our pictures and what the staff repeatedly told us.
On reflection, this has to be the worst hotel we have stayed at with an owner clearly in total denial about the state of her establishment.
We checked out the next day, crossed the street to the lovely hotel behind with a modern fresh feel you expect and saved 100 euros in the process even after paying for an extra night as cancellation fee.